You can add comments as notes to provide any technical information about the account. You can create multiple comments for a single account. To add comments, do the following:
If you want to change something you wrote, you can edit the comment you left on a task.
You can edit comments only if you have the Edit permission for Comments.
To edit comments
Occasionally, you may need to remove the unnecessary comments from a task in Zoho Support for a better user experience. You may consider deleting the comments that are not useful for future reference.
You can delete comments only if you have the Delete permission for Comments.
To delete comments
You can add attachments to a task to help the task owner complete the same with ease. For example, a task owner might need a claim application document, a policy document, and damage photos to process an insurance claim. You can add multiple attachments to a single task.
To add attachments, do the following: