Support Help

Add Products

Maintain your organization's entire product database that you offer to customers in Zoho Support. Associate these products when you create a new ticket.

To add a product, do the following:

  1. Go to Setup >> Organization >> Products.
  2. Click Add Product from the top left area
  3. In the Add Product page, provide the below details:
    • The Product Owner name is prefilled.
    • Specify the Product Name which is mandatory.
    • Enter the Product Code and select the Manufacturer.
    • Select the Product Category from the drop down list.
    • Type the Unit Price of the Product.
    • Enter the Description related to the account.
  4. Click Save or Save and Add New.