Maintain your organization's entire product database that you offer to customers in Zoho Support. Associate these products when you create a new ticket.
To add a product, do the following:
- Go to Setup >> Organization >> Products.
- Click Add Product from the top left area
- In the Add Product page, provide the below details:
- The Product Owner name is prefilled.
- Specify the Product Name which is mandatory.
- Enter the Product Code and select the Manufacturer.
- Select the Product Category from the drop down list.
- Type the Unit Price of the Product.
- Enter the Description related to the account.
- Click Save or Save and Add New.