Which username do I need for this service again? Wait, I am not even signed up…
We’ve all been there. Most importantly, we know your customers hate being in that all too common position and having to create yet another account. Which is why we are pumped to introduce the newest feature in Zoho Support: remote authentication for your customers.
Now you can provide your customers a seamless user experience by allowing them to access your helpdesk in Zoho Support with the same username and password they already use for your other services.
In the past your customers had to register and keep track of an entirely different credential to log in and submit a ticket, but now, with Remote Authentication enabled, your customers will have quicker and easier access to the solutions they need.
Now your customers can securely access your portal within Zoho Support based on the login credentials they already have for your website.
It works like this: once you enable and setup remote authentication, your customers are redirected to your locally hosted script. This script authenticates the customer against your own user management system and routes them back to your Zoho Support account.
If a customer of yours doesn’t yet exist in your Zoho Support account, an account for them will be created on the fly. You also have the option to remotely authenticate users from select IP ranges only.