Zoho Support

Zoho Support is web-based customer service software designed to help you focus more on creating customer happiness everyday. Visit:zoho.com/support

Poll: How do you organize your support team?

Whether customer support is a right or a privilege for your customers, it’s a tricky commitment to uphold. More often than not, running a team...

Zoho Support 2 min read

Results: For ‘free’ accounts, customer support is…

Earlier this week, we had asked the same question to both customer support managers and agents, in a bid to see how their opinions differed. Much to...

Zoho Support 1 min read

Poll: For ‘free’ accounts, is customer support a right or a privilege?

Zoho Support has a lot of happy customers. We keep hearing from them and we talk to them about a lot of things. But, for...

Zoho Support 2 min read

Hear ye! Hear ye! Direct Signup for Customer Portal

Whenever I talk to customers about their customer support operation, one topic creeps into our conversations. “How can I continually reduce load on a given...

Zoho Support 1 min read

Create happiness, not satisfaction

One of my routine activities every week is to spend some time talking to folks from the Sales and Support teams. This gives me a...

Zoho Support 2 min read

Save the world, on time!

Tracy is a highly proactive customer success leader. She manages a customer support team at her company. Delivering little nuggets of customer happiness everyday is...

Zoho Support 2 min read

Stay Customer-Centric from CRM through Support

Each business is different in its own way. Likewise, each customer is different in his/her own way. A single all-encompassing customer support approach might not...

Zoho Support 2 min read

Zoho Support & Zoho CRM Are Now Closer!

On a daily basis, various people get in touch with your business. They could be leads, prospects or customers. It’s only fair that your software...

Zoho Support 1 min read

Code Red! How good is your emergency response?

For decades together, the traditional customer support paradigm worked like a charm. Businesses were happy with a ‘good’ ratio of positive to negative experiences. Over...

Zoho Support 2 min read

We’re flat-world-friendly! Are you?

In 2005, Thomas L Friedman proposed that the world was becoming flat. Today, we can be certain that it already has! What that has done is...

Zoho Support 1 min read