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Zoho Support

Zoho Support is web-based customer service software designed to help you focus more on creating customer happiness everyday. Visit:zoho.com/support

8 tips for measuring (and improving) customer happiness

Dear Newark Airport Express, Not that you care, which you made glaringly obvious during our interactions, but your customer service sucks. Actually, sucks is far...

Zoho Support 3 min read

7 benefits mobile customer service apps unleash

Seven years ago, I graduated high school. That night with the whole world in front of us, Crandall High School’s Class of 2007, we were...

Zoho Support 4 min read

Play tag with your tickets

Remember the good old days when you used Post-it Bookmarks to mark your favourite pages of a book? Each color meant something different and there...

Zoho Support 2 min read

Announcing Happiness Ratings for Zoho Support

The ultimate goal for any business is to acquire more customers and serve them in the best way possible. Sounds simple and straightforward, doesn’t it?...

Zoho Support 2 min read

Cloud Telephony and Mobile Apps for Zoho Support

The holiday season is approaching. What can be more gratifying than creating happiness! That’s exactly what we have in mind for you as well. It’s...

Zoho Support 2 min read

Introducing: Notification Center for Zoho Support

One of the key influencers of an agent’s response time is the delay in getting notified of developments. We’ve observed this from our own customer...

Zoho Support 2 min read

Measuring and maximizing the money-saving value of self-service channels

By Ashley Verrill Recently, I called Zoho evangelist Raju Vegesna to get his advice for a research project I was working on. Self-service channels are becoming increasingly popular, and I...

Zoho Support 3 min read

Build Communities. Share Knowledge. Create Happiness.

A couple of months ago, we asked customers which tool/platform they used to build their business’ community. And, several of them mentioned Facebook. To understand...

Zoho Support 1 min read

Free unlimited users! Freedom from software licenses!

Ever since we started building Zoho Support, we’ve firmly believed that small businesses must also be able to deliver world class customer service without having...

Zoho Support 2 min read

Poll: What’s the ratio of support reps to sales reps in your business?

Businesses come in various shapes and sizes. Some can generate a lot of new business with a small sales team, but will need a much...

Zoho Support 2 min read