How can my customers cancel their subscriptions from the Customer Portal?
Your customers can cancel their subscriptions directly from the customer portal, provided that you have enabled the option to do so from Settings. To do this:
- Navigate to Settings > Preferences > Subscription Management under Customer Portal.
- Select the Cancellations tab.
- Check the Cancel Subscriptions option.
- Choose whether you want to let your customers cancel their subscriptions immediately or on the next renewal.
- Click Save.
Now your customers can cancel their subscriptions from the Customer Portal.