Add tickets as work items
When your customers report a bug or request a new feature, your support agents can easily add it to the backlog of the associated project.
View ticket details
To help development teams empathize with context, ticket details such as the subject and description are easily accessible within Zoho Sprints.
Developers and support agents can collaborate on a ticket through private comments. Comments added in Zoho Sprints will be visible in Zoho Desk, and vice versa.
Agile customer support
Support agents can view the development status of their tickets linked to sprints, and keep your customers updated on their progress.