• Training
  • Certification

Online Training

1. What is online training?  

Through online training, we offer an one-on-one learning experience with our expert trainers. Whether you are brand new to Zoho or a more advanced learner, our trainers will match the pace of learning to your needs. You can write to us at training@zohocorp.com. Our training team will reach out to you with a course plan according to your organization's needs.

Virtual Training

2. What is virtual classroom training?  

Virtual classroom training is a one-to-three day training program with six hours of learning a day. It is an instructor-led, online program based on the Zoho product you choose. This program aims to help administrators set up and run their organization accounts efficiently. In this training program, we'll walk you through the basics of setting up an account on day one, moving on to more advanced features such as automation, process management, and customization on days two and three. This training emphasizes technical demonstrations and takes place entirely online. You'll also receive participation certificates and learning materials at the end of the training.

Note: Virtual training follows a specific course outline and will not be personalized.

3. What is the difference between online training and virtual classrooms?  

Our online training program is based on requests from users and is scheduled depending on the user and trainer's availability. It is a one-on-one session, and trainers only handle one organization at a time.

Virtual classrooms, on the other hand, are scheduled beforehand and listed on this page, where users can select a convenient slot for them based on their time zone. This will be an instructor-led, online session where the trainees can all see the trainer and interact with each other. Users from different organizations will take part in virtual classroom sessions.

4. Will virtual training be personalized for my business or industry?  

No. The virtual training will follow a specifically formulated course plan. It is not tailored to meet the needs of any particular industry or any individual preferences.

5. Does the training cost include individual implementation?  

No. Implementation for individual customers is not included in the virtual classroom training.

6. Can I turn off my video while participating in the training?  

If you're not comfortable, you will have the option to turn off your camera. You can still interact with the trainer and your fellow trainees.

Onsite Training

7. What is onsite training?  

We'll fly our experts out to your company to deliver a training program tailored exclusively to your business.

Our trainers cover a wide range of topics in-depth, from feature customization to how you can streamline your business processes with Zoho apps. We will pay extra attention to the range of end user roles in your organisation.

By attending this specialized training program, your employees are guaranteed to have a fun-packed few days filled with learning, skill development, and knowledge sharing.

Classroom Training

8. What is classroom training?  

Classroom training is a one-to-four day training program with eight hours of learning a day, depending on the product. This is a instructor-led program, which will enable admins to set up and run their organization account efficiently. In this training, we'll take you through the basics of setting up an account on day one and move onto more advanced features such as automation, process management, and module customization on days two, three, and four.

This training is highly recommended, as it includes hands-on sessions, technical demonstrations, and more. You'll also receive participation certificates and learning materials at the end of the training.

Note: Classroom training follows a specific course outline and will not be personalized.

9. What should I bring to the training?  

Trainees should bring their laptop and charger to the session, as there will be hands-on exercises.

10. Does the training cost include implementation?  

No, implementation of the customer's solution will not be a part of classroom training.

11. Will the training be tailored to my organization?  

No, classroom training is not exclusive to any single organization or industry. The scenarios, demonstrations, and examples shown as part of training are specific and not tailored to any individual organization's preference.

12. Can I reschedule my registration?  

Yes, you may reschedule a course that you have signed up for.

Please note that you can only reschedule for a whole course, not part of it. For example, if a trainee has registered for June 4, 5, and 6, they cannot attend the sessions on June 4 and 5, and reschedule the session on June 6 for a different date.

13. Will I be charged if I need to reschedule my registration?  

Rescheduling requests received up to two weeks before the start of a course will be honored without any additional charges. Please note that rescheduling requests will not be honored if you are switching to a different mode of training (e.g. from classroom to online), or switching to another course category (e.g. from admin to user or manager).

14. Can I pay for just one day of this three-day classroom training?  

We do not currently have an option to register for just one day of training. There's no per day charge. The program is designed to be one unit, in which we take a user through the basics of setting up their account on day one, to more advanced features such as process management and module customization on subsequent days.

15. Why should I pay for this classroom training program? What does the course fee cover?  

The value in classroom training programs is that these are instructor-led, structured, and are tailored to help administrators configure and run their Zoho Products efficiently. Product experts from Zoho will visit your city and train you for one to four full days. You will have the opportunity to work on the product under the guidance of the instructors, and clarify any questions you may have with them directly in person. Instructors will introduce new concepts, run demonstrations, and hold classroom discussions around each session. Your course fee also includes great food and refreshments.

16. My payment hasn't gone through. What should I do?  

If your payment hasn't gone through after registration, please get in touch with training@zohocorp.com with the following:

  • A screenshot of the payment error that you received.
  • A request for generating an offline invoice attaching details as applicable to your country.

17. How do cancellations work? Will I get a full refund on my booking?  

You may cancel your booking at any time. You will get a full refund if you cancel at least 7 days before the event date. Last minute cancellations are not encouraged and refunds for any requests less than 7 days from the event date will be handled on an ad-hoc basis.

18. Can I bring along a colleague to attend just one day or one session?  

No. The classroom training is a closed event. Entry is restricted to participants who have received a confirmation of their registration for this training.

19. Does this program certify me as an Administrator or Consultant?  

No. We do not certify participants of this training as an administrator or consultant. All our Certification entails a system for evaluation, please visit here to learn more. Currently, you will receive a participation certificate on completion of the training course.

20. What are the training programs available for Zoho products?  

We offer two types of training - Virtual classrooms and one-on-one online training. Virtual classrooms happen after finalising a schedule which is published in our upcoming training page and users can register for a session that is convenient for them. This training will have users from multiple organisations present. Whereas, the one-on-one training happens upon a customer's request and at a time convenient for them. This training will have users (one or more) from a single organisation only.

21. Which one is suitable for me?  

It's advisable to go through the agenda and decide which type of training will be suitable for you. While we do encourage asking questions during both types of training, if you're a person who will want to clarify in-depth product related and business related queries clarified privately, it's advisable to go for a one-on-one training. If not, you can attend one of our virtual classroom sessions, where the trainer will allow trainees to ask questions after each topic and clarify it before moving on to the next topic.

1. Why become certified?  

Certification is a mark of excellence. It demonstrates that the certified individual has the knowledge to assure quality of products and services. Certification is an investment in your career and in the future of your employer

2. How do I access the exam?  

Once you are registered and enrolled in the exam, a link will be sent to you, which you can use to access the exam.

3. How do I prepare for an exam?  

Check the exam description and guidelines thoroughly to see how best to prepare for your Zoho Certification exam. All exams require at least some initial hands-on experience.

All our exams are open book exams and you can refer to help guides and product materials during the exam.

4. What is the criteria for passing?  

The pass percentage is decided by the product and certification team. Once a customer completes the assessment, their scores will be displayed automatically for MCQs and any task-based assessment will be evaluated by the relevant team and scores will displayed for the examinee to view in their Zoho Spark account.

5. What is the question format?  

Questions include multiple choice, descriptive, yes or no, true or false, use cases, how to's, and scenario-based.

6. What is the duration of the exam?  

The duration of each certification course varies depending on the product. The minimum is 60 minutes and the maximum is 1 day, for task-based assessments.

7. What do I need to bring on the day of my exam?  

On the day of your exam, you will be required to show an official identification document, with a recent photograph (driver's license, passport, or equivalent) to the proctor over video call.

8. What are the requirements for the exam?  

You will take the exam in a room at your home or office where you are not disturbed. The exam is monitored over a video call by the proctor.

You are not allowed to take any screenshots, record the exam, chat, make calls, or send texts.

9. Where can I view my scores?  

The scores will automatically appear immediately when you complete the exam. For exams which have descriptive questions, the results will be sent to you via email after the evaluation is complete.

10. Where and how can I view my certifications?  

When you successfully complete the exam, the e-certificate will be generated automatically and stored in your account to download. You can log in to the zohospark with your registered email address and password and select the certification course and the results will be displayed with an option to download the certificate.

11. How do I change the email address associated with my certifications?  

Once you are registered and enrolled in the portal, you cannot change your email address from the portal. However, we can change it as a special request before scheduling the exam. Send us an email requesting the change to certifications@zohocorp.com.

12. How do I change my name on my certification or my badge?  

Unless there is a valid reason, names cannot be changed. If you have a valid reason, write to certifications@zohocorp.com. to request the change. Once the certification team has validated your request, they will make arrangements to provide you with the certificates or badges, as you require.

13. What is the retake policy?  

If you fail an exam, there is a 14-day waiting period before you can retake the same exam. You will need to pay for another exam credit to retake the test.

Note: You cannot retake an exam you have passed.

14. What do I receive when I pass an exam?  

When you pass an exam, your electronic certificate is automatically generated and stored in your account. Your certificate and badge bear a unique identifier.

15. Which languages are the exams available in?  

All the certification exams are currently available in English.

16. Can the exam be paused?  

Once we start an exam, the countdown timer starts and we cannot stop this for any reason.

17. What do I do if I lose connectivity during the test?  

You should immediately report this to the certification team by sending an email to certifications@zohocorp.com.. If the loss of connectivity was genuine, the exam will be rescheduled for a mutually convenient time.

18. How long is the certificate valid?  

The certificate will be valid for two years from the date of issue.

19. Will I be allowed to reschedule my exam?  

Yes, you will need to send an email request to the certification team well in advance. The exam can be rescheduled to a mutually convenient time.