About

The Zoho Mail course for administrators guides you through the process of setting up a Zoho Mail for an organization, migrating the data from the previous email service, an overview of the mailbox, the organization and user-level configurations, restrictions and the spam processing options that can be set up in the Control Panel.

Who it is for:

Partners or system administrators who are responsible for setting up, configuring and maintaining the Zoho Mail accounts for an organization.

One Day - 5 Hours

Module 1:

Introduction to Zoho Mail

  • Overview of the mailbox
  • Applications in Zoho Mail
  • Collaboration using Streams
  • Customizing mailbox settings
Module 2:

Accessing external accounts in Zoho Mail

  • Configure your external account as IMAP
  • Configure your external account as POP
Module 3:

Hosting your domain with Zoho Mail

  • Purchasing a domain
  • Verifying a domain
  • User and group provisioning
  • Configuring email delivery
  • Migrating data
Module 4:

Domain and organization management

  • Domain aliasing
  • Subdomain stripping
  • Domain disclaimers
  • Customizing login URL, logo and organization name
  • Basic organization settings (Display name and email format, spam process 
type, welcome email templates, notification addresses, S/MIME settings)
  • Catch all configuration
  • Integration and extension settings
Module 5:

User and group management

  • User roles and privileges
  • User-specific settings (Out of office, signatures, IP restrictions and TFA)
  • Email aliases
  • Group member moderation
  • Group email moderation and group notification settings
  • Advanced group settings (group spam settings, approve/reject, notifications)
Module 6:

Spam control policies

  • SPF and DKIM configuration
  • SPF, DKIM, DMARC and DNSBL settings
  • Email Quarantine settings
  • Spam whitelist and blacklist
  • Spoof control mechanisms
  • Internationalized spam and zero-hour auto purge
  • Spam processing settings
Module 7:

Email compliance policies

  • Email policy types
  • Setting up an email policy
  • Applying email policy to users
  • Retention settings
  • Conducting an investigation
  • Email backup and recovery
Module 8:

Reports and troubleshooting

  • Audit logs and mail logs
  • Blocking and unblocking accounts
  • Resending failed emails
  • Suspicious login activity
  • Recovering emails
  • Email traffic and sender, receiver reports

Through online training, we aim to offer a completely personalized One-on-One training package tailored exclusively to meet the trainees' business requirements.

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