About the course:

The course is exclusively for the administrator, which helps to learn the advanced concepts of SalesIQ and implement them on your site. Learn more customisation, generate quality leads with your website, and retain the customer with quality support and services.

Who can benefit out of the course:

Admins/supervisors/owners/webmasters who take care of the business website and set up SalesIQ settings and configuration.

Day One - 3 Hours

Tracking and Live chat for your website

  • Add live chat and tracking code to the website
  • Run a test chat
  • Basics of SalesIQ
  • Do's and Don'ts

Automate the process of Lead Generation

  • Visitor History
  • Automating sales follow-up

Automate customer engagement

  • How to set up trigger rules to engage visitors on the website
  • Invoke JS API for custom actions

Routing Rules

  • Setting up Visitor Routing Rules
  • Setting up Chat Routing Rule

Scoring website visitor action

  • Lead Score
  • Opportunities
  • Using score values in various fields

Turn your chat window space to a knowledgebase

  • Articles on the live chat window
  • Syncing Desk Knowledgebase with SalesIQ

Day Two - 2 Hours

JS API and REST API for the complete customization

  • Customization using JS API
  • Customization using Rest API

Zoho App Integrations

  • Setting up of Zoho Products Integration
  • Zoho CRM Integration
  • Zoho Campaigns Integration
  • Zoho Desk Integration

Third-party App Integrations

Zoho Forms and Zoho Campaigns Integration

  • How to set up tracking in Zoho Forms
  • How to generate mass email campaigns with SalesIQ?
  • How to integrate and view information of Zoho Campaigns?
  • How to setup SalesIQ in third-party applications?

Engage and support your Mobile users

  • What is SDK?
  • How to configure SalesIQ in your Mobile Application?

About the course

The course is exclusively for the developers, which helps to learn to build a bot that can guide, perform actions, and assist the website visitors' queries. The training enables you to create a Zobot according to your business needs and deploy them on your site.

Who can attend the course

Developer/ webmaster/ Implementer/ Administrator can understand programming language and take care of all the implementation on your website. A powerful Zobot that can entirely replace your operator can be built with the help of the SalesIQ scripts platform, which uses Deluge language. To understand deluge easily, we recommend a developer from the Organization to attend the course.

Day One - 3 Hours

Zobot Introduction

  • What can I do with SalesIQ?
  • Who uses SalesIQ?
  • Which Industries use SalesIQ?
  • Why customers use SalesIQ?
  • What sets SalesIQ apart?
  • Mobile SDK - Mobilisten

What is Zobot? How can you use it for your business?

  • Why are chatbots the new trend?
  • Zobot Skills
  • Zobot in your business

How to create and set up a Zobot?

  • Zobot-building platforms

Build your Zobot (deluge script / different handlers / deluge integration tasks /connections)

  • Building a Zobot with SalesIQ Scripts
  • Handlers
  • Integration Tasks
  • Connections

Advanced development techniques (all actions, validation, input widgets and its properties)

  • Input cards
  • Display cards
  • Field Validation

Day Two - 2 Hours

Other bot platforms integrated with Zobot (Dialogflow, IBM Watson, Zia Skills)

  • Dialogflow Platform
  • IBM Watson
  • Build a Bot with Zia skills

Integrating other third-party apps with Zobot (Google calendar / Zendesk )

  • Schedules appointments using Google Calendar
  • Zendesk integration

Endless possibilities with Zobot

  • Building custom solutions in Zobot
  • Building a bot service using Vendor Webhooks

Through online training, we aim to offer a completely personalized One-on-One training package tailored exclusively to meet the trainees' business requirements.

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