1. Can I publish the same content to multiple Brands at the same time?
A. It isn't possible to publish the same content to multiple Brands at the same time. However, you can post the same content to all social channels under one Brand.
2. What are the character limits for my posts?
A. Facebook has a character limit of 63,206 characters and Google+'s limit (for both pages and profiles) is 65,000. The Twitter character limit of 280 applies for Zoho Social too. For LinkedIn company pages and profiles, the character limit is 700.
3. What image resolution do you recommend for posting across various networks?
A. The recommended image sizes are:
Linkedin(Company Page and Profile)
Google plus (Page and Profile)
4. Who can view/edit/delete drafts?
A. Only the member who has created the draft & the Portal Admin role will have the permission to view/edit/delete a draft from the 'Drafts' section. Other team members with 'Member' or 'Brand admin' role in the brand will only be able to view the draft created by other members, but they can't edit or delete the same.
5. I can see "posted by Zoho Social" next to my published posts. How do I remove it?
A. The posts which are published will consist of a notification 'published by Zoho Social'. However, this 'published by Zoho Social' notification in the published post will be visible only to the members who manage the page/profile & not to the public view.
6. How do I derive the URL of an Instagram image that's saved on my computer and add it to the bulk scheduler?
A. You can consider using the website ''https://ctrlq.org/images/'' to host your images on the web and generate publicly accessible links for the images. Select the image from your storage and upload the image to the above service, after which you can copy the Image URL from the 'Direct link (URL)' box and paste it in the 4th column (Image URL) of the Bulk Scheduler CSV/XLS file.
7. What time zone is displayed in the SmartQ suggestions?
A. The time zone listed in the SmartQ suggestion is based on the time zone designated in your Brand.
8. Why can't I publish images with thumbnail previews to Twitter in Zoho Social?
A. Because of Twitter's API policies, we're not allowed to do this.
9. Does Zoho Social support multiple images in a single post?
A. Yes. When you're publishing a post, you will be able to attach four images along with your content. However, you will only be able to add multiple images while posting on Facebook pages, Twitter accounts and Instagram profiles. Google+ and LinkedIn do not allow for multiple images to be attached in a single post on their channels.
To attach multiple images to your post, click on the "New Post" button. Once you're done composing your message, click on the camera icon at the bottom of the screen and you'll be able to choose the images you want to add. Then, hit "Post now" to publish your content, or schedule it for later.
10. Why am I not able to post multiple images on LinkedIn and Google+ networks?
A. LinkedIn and Google+ currently do not support multiple images on their channels. In case you'd like to make a post with multiple images on another channel, and you're trying to cross-post the same on LinkedIn and Google+, only the first image that you've selected, or the "priority image", will be uploaded to LinkedIn/Google+
11. Does Zoho Social support GIF images?
A. GIF images can be uploaded to Facebook, Google+ and Twitter through Zoho Social. Instagram currently does not allow GIFs to be uploaded on their network.
Please note that you will not be able to upload multiple images on Twitter in case you'd also like to upload a GIF. Twitter provides users with the option of uploading either one GIF image, or upto four images of different formats on to their network.
12. Can I upload multiple GIF images?
A. You will be able to upload multiple GIF images through Zoho Social, but this can be done only on the Facebook and Google+ channels.
Twitter supports either one GIF or up to four pictures of another format on their network. If you've decided to upload multiple GIF images, only the priority GIF would get uploaded to the Twitter. Also note that if you do decide to upload a GIF, multiple images cannot be posted to Twitter due to network restrictions.
13. What is the optimum image size I should use to upload my pictures to the networks?
A. Different networks have different limits to the size of the images that can be uploaded. Here's the list of maximum image size allowed on each network in Zoho Social
- Facebook profile- 15 MB (PNG images are restricted to a maximum size of 1 MB)
- Twitter account- 3 MB
- LinkedIn (Company page and Profile)- 10MB
- Google+(Page and Profile)- 36 MB
14.Can I upload multiple images through Bulk Schedule?
A. Yes. You can provide up to four image links in the Bulk Schedule format you upload. Add each image link in a separate column- the first image link that you provide will be the priority image for uploading on Google+ and LinkedIn channels
15. What image formats does Zoho Social support?
A. While publishing your content, you will be able to upload images that are in the jpeg, jpg, png or gif formats. Other image formats, such as BMP and TIFF are not supported by Zoho Social.
16. Can I upload videos to Zoho Social?
A. Currently, it isn't possible to upload videos to your networks through Zoho Social. However, we're working on it, and you will be able to do it soon!
17. How do I share content directly from my browser using Zoho Social?
A. The zShare broswer plugin helps you share content directly from your favorite browser, without switching tabs. Download and install the zShare plugin for your browser. Once installed, you'll see the zShare icon on the top right corner of your browser.
You can now share a webpage or a blog you're browsing, by simply clicking on the zShare icon. If you're already logged on to Zoho Social, this will promptly open the Zoho Social publishing window, with the link and preview of the content you're trying to share. You can publish it immediately or schedule it for later.
18. Can I share specific sections of a webpage or a blog with my social media audience?
A. Absolutely! With zShare you can not only share a news article or a blog, but go one step further and choose specific items like text (paragraphs, quotes etc) or images (photos, infographs etc) from the page to share with your audience.
To do this with text content, If you wish to share a text snippet, simply select the desired line or passage and click on the zShare plugin icon to open up the Zoho Social Publishing window. Your desired text will appear ready to post and you can hit publish directly.
To do this with an image, hover your pointer on the desired image. Click on the small zShare plugin button that appears below the image. This will take you to the publishing window, where your photo will appear ready to upload. Other images from the page will also appear at the bottom of your publishing window, for you to choose. You can publish up to 4 of these photos at a time from any page.
19. Does my browser support zShare plugin?
A. zShare is compatible with popular broswers such as Google Chrome, Safari, Opera, and Mozilla Firefox.
20. Can I schedule posts from other websites using zShare?
A. Yes, you can schedule third-party content the same way you schedule your own posts on Zoho Social. Once you open the page you want to share, click on zShare plugin on your browser to bring up the publishing window. Click on the Bulk scheduler option on the right and choose the desired date and time to share.