Authorization issues while enabling CRM integration
If you are not authorized to enable the CRM integration, follow these steps:
1. Go to Setup, and click Social Networks from the drop-down. You will see a pop-up as shown in the image below. Select the CRM admin to invite in order to enable the CRM integration.
2. After you have invited the CRM admin, you can view the status in Social Networks. You can also chat with them by clicking on the Ping button.