Timely responses to messages can be very useful in building a good relationship with your customers. People usually message a business privately when they have questions or complaints, or when they want to partner with that business. Zoho Social displays both Facebook and Twitter messages, so you'll never miss anything that comes into your social inboxes. You'll see all the details about the person interacting with you and any history of interactions with them. You can also save Personal Info, like email addresses, phone numbers, or anything the users share with you here.
Click the Messages tab on the left panel. You'll see the private messages sent to your Brand's Facebook page or Twitter handle. If you want to view messages for a particular channel, click All from the drop-down menu and select the social channel to filter for.