Workers can't meet customer needs without the resources to do so. Yet according to Forrester's 2023 Workforce Survey of knowledge workers around the globe, just 26% strongly agree their organizations' leaders give employees the resources they need to consistently exceed customer expectations.
Today's leaders can deliver consistent customer experiences by supporting employees in their daily tasks, building a customer-focused team, and providing them with the right set of tools and information for the organization's success. Digital signatures can play a crucial role in a hybrid work environment and foster a paperless culture focused on outcomes instead of processes.
Join our upcoming webinar to learn:
- The latest trends in the future of work and the hybrid work environment
- How happy employees lead to happy customers
- Best practices and tips to create a customer-obsessed culture
- What digital signatures do to support employee and customer experiences
VP, Research Director - Forrester
James is the VP and research director for Forrester's Future of Work team, guiding a team of analysts to not only identify changes in the world of work but also prepare clients in every industry to approach these changes as opportunities instead of threats. He is the author of the book Digital Disruption: Unleashing the Next Wave of Innovation. In addition to keynoting at industry events and Forrester forums, James is routinely sought after for comment by such publications as The New York Times and The Wall Street Journal.
CRM Integration Manager, Purolite
Amanda Riddle is the CRM Integration Manager at Purolite, an Ecolab Company. She manages anything Zoho touches, including implementing new tools, onboarding users, setting up third-party integrations with Zoho apps, and creating different workflows for business processes.
Head of Marketing,
Zoho Sign and Zoho Vault
Mouli heads the user education and marketing for Zoho Sign and Zoho Vault. He is interested in topics around productivity, security, trust, and compliance. He is available on Twitter (@moulidorai) and LinkedIn, where you can connect with him to know more.