- MEET Mateusz Pniewski
- OCCUPATION CEO and Founder
- INDUSTRY IT Services & Consulting
- Size11-50 employees
Meet Mateusz Pniewski
Mateusz is the founder and Chief Executive Officer at TransactionLink. With a background in manufacturing engineering and alternative finance, he began his career at Berlin's Rocket Internet before moving to Germany's largest neobank, N26. His growing interest in the fintech space led him to become a project manager at Visa for two years, where he ventured deeper into banking and payments services. Inspired by these experiences, he began TransactionLink in 2020.
What does TransactionLink do?
TransactionLink began as an open banking provider, but Mateusz soon identified a larger friction point: B2B onboarding processes remained heavily manual. "There was huge potential for a holistic onboarding product in the market," he explained. As a result, TransactionLink evolved to help digital banking and payment providers automate processes, save time, and scale more rapidly.
As part of this broader mission, TransactionLink helps companies build custom, no-code onboarding processes in minutes. The company works with both established payment providers and emerging fintech players like Viva, Fiserv, and Zen. For established clients, TransactionLink has reduced onboarding costs by up to 70%; newer businesses have accelerated geographic and product expansion by months.
How does TransactionLink do it?
TransactionLink automates the entire digital onboarding process for businesses. Clients can create complex workflows, add risk and decision logic, and integrate with over 150 KYC and KYB services across more than 100 regions. With automated back-end checks and front-end customer interactions, TransactionLink offers a streamlined onboarding experience from start to finish.
The Challenge
"Before adopting Zoho Sign, we faced significant friction in the user journey," said Mateusz. Without integrated signing capabilities, users had to switch between tools just to sign a document. "Additionally, we struggled to find a solution that offered a high-performance API and robust compliance features without the prohibitive costs associated with traditional enterprise-level providers, which hindered our ability to scale efficiently," he added.
The Solution
Zoho Sign's customization capabilities have helped TransactionLink build compliant, intuitive signing workflows. "The platform enabled us to automate our entire document distribution process and centralize our contract management within a reliable system, which acts as a single source of truth," Mateusz explained. "By integrating Zoho Sign into our existing stack, we eliminated manual oversight and ensured that every document follows a predefined, secure path."
Commending the API capabilities, he said, "Zoho Sign stood out from the competition mainly through its unique combination of a modular API and a very competitive pricing structure. The ease of configuring various distribution channels—particularly the ability to choose between SMS, email, or direct embedding—provided a level of versatility that we couldn't find elsewhere at this price point. We especially love the intuitive configuration of signing chains, multi-channel distribution options, and the API capabilities offered."
Benefits and ROI
Switching to Zoho Sign delivered measurable results across TransactionLink's operations. "The most significant benefit has been a drastic reduction in our document turnaround time. The combination of SMS notifications and embedded signing allows contracts to be finalized in minutes instead of days. This has directly improved our client onboarding completion rates and removed operational bottlenecks," Mateusz said.
The benefits extend beyond client-facing workflows to the company's back-end systems. "The ease of API integration saved our engineering team considerable development hours, allowing us to focus our resources on core product."
"He concluded, "On the whole, Zoho Sign enables us to scale agreement signing efficiently and easily, as well as improve customer satisfaction and conversion by ensuring seamless onboarding."
Looking Forward
Zoho Sign enables TransactionLink to significantly improve their services and they are currently happy with the experience.
If you're interested in seeing what Zoho Sign can do or are unsure about the platform, try our Enterprise-version for free for 14 days to experience firsthand why companies like TransactionLink use Zoho Sign.
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