US-based healthcare and government technology solutions provider signs with compliance using Zoho Sign.

  • interscripts logo
  • Colin Schultheis
    MEET Colin Schultheis
  • OCCUPATIONSenior Director, Healthcare delivery
  • INDUSTRYHealthcare IT industry
  • Size51-200 employees

Meet Colin Schultheis

An outcome-focused leader with a patient-friendly approach, Charles Colin Schultheis serves as the Senior Director of Healthcare delivery. With over two decades of program and delivery management expertise in the healthcare IT domain, Colin specializes in team management, organizational communication, and process supervision, standardization, and development. He also holds the prestigious Project Management Professional (PMP) certification from the Project Management Institute (PMI).

At InterScripts, he manages a team of 25+ professionals who have helped build reliable and sustainable solutions for over 50+ client projects. Colin is a strong believer in interpersonal relationship management and claims, "success has always been about people—building strong relationships, empowering teams, and delivering results that truly make a difference."

With a passion towards challenging and transformative work in the healthcare IT industry, Colin has delivered projects in integration with a range of electronic health records (EHR) applications such as Epic, and other major document management systems, operating systems, and enterprise-scale program rollouts as well.

What does InterScripts do?

InterScripts is a technology services provider, co-located in Virginia, USA and Hyderabad, India. Services they provide include government and healthcare data management, project leadership, call centers with IT and Epic EHR support, and other managed services. Their popular industry accredited products include BytePad, a data management platform and archive, and AdaptCare, a care exchange platform. As a company, InterScripts aspires to envision and produce quality technological services for the healthcare IT and government IT intersection.

How does InterScripts do it?

InterScripts has been in the industry for almost a decade and they are best known for their ability to unite clinical knowledge, project management expertise, and technological resources to redefine the quality of care services.

To achieve this, InterScripts stays on top of technological updates in their domain, indulges in global networking to understand caregiver and patient needs worldwide, maintains strict compliance with regulatory frameworks like the GDPR and HIPAA, and most importantly, partners with secure technology partners like Zoho to develop tailor-fit solutions.

Though InterScripts uses other platforms like Microsoft, Zoho's integrated ecosystem works best for them as a one-stop operating system for their business needs.

"We use Zoho as our principal platform for CRM, portfolio and social media campaign management, file storage, instant messaging, inventory management, helpdesk services, and digital signatures." — Colin Schultheis, Senior Director - Healthcare delivery

The Challenge

Before adopting Zoho Sign, InterScripts conducted paperwork and signature workflows manually, making their business operations inefficient, repetitive, and tedious. Signature workflows were hard to trace and track. Another challenge was customizations. As an IT solutions provider, InterScripts required a platform where they could customize workflows, fields, templates, and every aspect of the signature process. Moreover, being a renowned healthcare and government IT services provider, InterScripts wanted to sign documents without any compromises to security or compliance frameworks like GDPR, HIPAA, and CCPA to name a few.

Colin had previously used Adobe Acrobat Sign and grew frustrated with its cluttered experience and the overhead costs. Simultaneously, they were on the lookout for a unified software system with tight integrations across products to automate every stage of operations. InterScripts opted for Zoho.

Zoho Sign fit as a comprehensive digital signature solution that could check all their boxes. Colin noted, "I have used Adobe Acrobat for decades, and Zoho Sign does not pester you with a lot of overhead, features, or clutter. It is a simple, clean, secure, and easily-configured system."

The Solution

InterScripts did away with manual paperwork after shifting to Zoho Sign. Colin said, "We moved to Zoho Sign for all our paperwork, be it for contract signatures, approvals needed in the project management phase, or even program completion sign-offs."

The ease of signing with a couple of clicks from any Zoho app they were on made InterScripts highly efficient, accelerated their paperwork processes, and ensured a stress-free experience with no concerns of tampering.

Most importantly, InterScripts was satisfied with how Zoho Sign worked seamlessly within the Zoho ecosystem.

"Zoho Sign stands out because it is offered as a part of the larger suite of Zoho and other applications, integrating with the rest of our workflows. We enjoy having an integrated platform that allows us to route workflows to trigger Zoho Sign. It avoids additional API calls or other complex integrations. Apart from the integration across Zoho applications, we love how easy it is to track the status of documents. We can see real-time updates of when a document is mailed, viewed, and signed. The range and customizability of the fields surely deserves a mention too. We can quickly drag and drop fields, or even auto-fill them. We also have used custom fields to create specialized fields for some operations. Once made, we can also save it for future use." — Colin Schultheis, Senior Director - Healthcare delivery

Signing also became a traceable and streamlined process once they digitized their workflows with Zoho Sign.

Colin elaborated, "Arranging workflows based on recipients, signing orders, and customizing their experience is also a cakewalk within the app."

As InterScripts operates in the healthcare and government sectors, compliance and security are non-negotiables for all the processes and products they work with. Evidently, adopting Zoho Sign—a platform that adheres to high levels of security protocols and compliance measures—best suited the organization's standards and helped them sign with confidence.

"Zoho Sign allows us to put the seal on the product of our processes, whether these are project or program artifacts, or contracts. We feel confident that when we sign via Zoho Sign, the integrity of the signature and the security of the platform is sufficient to hold up under the heightened scrutiny of our healthcare and government clients." — Colin Schultheis, Senior Director - Healthcare delivery

Benefits and ROI

InterScripts enjoyed the ease of swift and secure digital signing upon using Zoho Sign. Paperwork across apps and stages of business operations now flow seamlessly without any human intervention. This automatically reduced their operational costs and the time taken for task execution.

Colin was impressed with the product's versatility for an affordable price.

"We could develop an end-to-end project delivery workflow within Zoho which could be modified and administered across all our organization's needs. Though the complete Zoho suite of integrations elevate the Zoho Sign experience, even as a standalone application, I would absolutely recommend Zoho Sign over some of the pricier alternatives. We incur no additional costs and save money by using Zoho Sign, as it is included with the Zoho One bundle." — Colin Schultheis, Senior Director - Healthcare delivery

Looking Forward

InterScripts is content with their Zoho Sign experience and is excited to continue exploring all Zoho app integrations available with Zoho Sign.

If you're interested in seeing what Zoho Sign can do or are unsure about the platform, try our Enterprise-version for free for 14 days to experience firsthand why companies like InterScripts use Zoho Sign.

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