Foodhub accelerates contract signing by 70% and closes deals 25% faster with Zoho Sign.

The Challenge

Foodhub used to manually sign agreements which hindered its contract automation and management processes.

"Our HR team struggled to manage hiring forms and document sign-offs, both in remote and hybrid work environments," Dhinesh explains. "New hires faced trouble getting offer letters, NDAs, and policy agreements physically signed and returned. This created onboarding delays." Reflecting, he adds, "We never had a clear timeline or accessible record of who signed what and when."

Tarun agrees and mentions, "Tracking offer letters was quite tedious before we used Zoho Sign. We had no idea about the status of a job contract sent out for signatures without manually contacting the candidates."

When it came to data syncing and automation, the team lacked efficient options. "We could not manage contracts right from our CRM and automate signing workflows," Tarun explains. "Everything had to be set up manually, which wasted our time and added to our costs."

The Solution

Foodhub quickly recognized that an agreement and signature management platform was imperative to combat these paperwork challenges. As the company was already using Zoho CRM, trying Zoho Sign felt like a no-brainer. The team soon realized that this was the complete solution Foodhub needed.

Smoother hiring and documentation

Delighted with the signing experience, Dhinesh highlights that for HR teams like his, "It significantly streamlines document management —from offer letters to contracts and NDAs—reducing the reliance on manual, paper-based processes."

Dhinesh goes on to illustrate Zoho Sign's impact on everyday efficiency. "Our employee onboarding process has become streamlined, with new hires being emailed documents straight from Zoho Sign. They can sign and return them in minutes, accelerating the onboarding timeline." This convenience applies to Foodhub's bulk operations as well. "We love the reusable templates and bulk send features. They are ideal in times of mass onboarding or organization-wide policy updates," he says.

Candidates benefit from the same streamlined experience. "Zoho Sign lets them sign from any device. The user-friendly interface also makes for a good first impression and friction-free hiring process," Dhinesh remarks.

Integrations and cross-departmental impact

For Dhinesh and his team, Zoho Sign's benefits go beyond hiring, elevating the entire HR workflow and cutting costs through its integrations. "Zoho Sign is an efficient and cost-effective e-signature solution that stands out for its seamless integration with the Zoho ecosystem, making it the top choice for businesses already using Zoho applications," he says. He also notes that "the HR documentation pipeline has become fully digital. We no longer print, scan, and mail agreements, reducing our administrative tasks and operational costs."

Zoho Sign has been particularly useful for the remote and hybrid teams who needed to collaborate on, track, and manage documents from different places. As Dhinesh points out, "Zoho Sign allows for seamless collaboration across departments regardless of location . This helps our teams send, track, and manage documents even while working remotely. The tamper-proof audit trails further improve transparency and compliance by letting us track when agreements are viewed, signed, and completed in real time."

Tarun is also a big fan of Zoho Sign's tight network of integrations with other Zoho apps, as well as its branding customization capabilities. Over the past four years, Foodhub has integrated with Zoho People, Zoho CRM, and Zoho Recruit. "Integrating with Zoho People made our onboarding faster by eliminating physical signatures and cutting all delays associated with paper-based processes," says Tarun. "The Recruit integration made it quicker and simpler for us to send out contracts and offer letters in bulk."

For Tarun, cloud sync with Zoho CRM stands out the most. "The CRM integration is undoubtedly my favorite, as it streamlined our contract lifecycle, offering many benefits like faster closing of deals, improved transparency, and quicker document turnaround," he notes. Plus, Zoho Sign's APIs make it easy for the Foodhub team to customize the user experience. Tarun remarks, "I love that we could customize logos, colors, and email templates to match Foodhub's branding."

Security, scalability, and support

Tarun also recommends Zoho Sign for its robust security features, affordability, and technical support. "We have more than 100 users who actively use Zoho Sign for sales, recruitment, finance, and HR, and we have never had security issues," he says. "It's cheaper yet just as powerful for most business needs," Tarun explains, adding that "there are no sneaky per-signature fees. We get unlimited documents, storage, and templates in paid plans."

Benefits and ROI

Tarun and Dhinesh advocate earnestly for the Zoho Sign experience because they know the benefits. Tarun enthusiastically shares, "As a long-term Zoho Sign user, I’ve seen it evolve into one of the most reliable, cost-effective, and well-integrated e-signature solutions for Foodhub. We have never faced downtime, and the mobile app works flawlessly, unlike competitors."

"Here’s my unfiltered take on why it’s been a game-changer," Tarun begins candidly. "Firstly, the deep ecosystem of Zoho integrations lets me do one-click signing from Zoho CRM, Zoho People, and Zoho Projects, and it massively speeds up workflows. With contracts generated automatically with pre-filled templates, our CRM deals are done in no time." The tracking capabilities provide important benefits too, as Tarun explains. "We are also able to track status in real time with audit trails and timely reminders that ensure our clients don't miss out on signing contracts," he says, adding, "We have never lost a single document after shifting to Zoho Sign, thanks to the audit trails and the automatic cloud backup features. It's highly secure too, offering signer authentication to ensure our agreements are only viewed and signed by the intended recipients."

Foodhub has seen a significant improvement in efficiency and productivity after adopting Zoho Sign. Tarun elaborates on the positive outcomes, remarking that "signing time has reduced from days to minutes with Zoho Sign. With printing, scanning, and couriers eliminated, we saved a major portion of paperwork costs when compared to traditional and competitor solutions. E-signatures, auto-reminders, and real-time tracking have also cut our follow-up time by almost 70%. In particular, the Zoho CRM integration helped us close deals 25% faster than before. We also tried API-based automations, which saved us nearly five hours of manual data entry a week."

Dhinesh adds, "I love that Zoho Sign keeps us tension-free and audit-ready, as it ensures legal compliance with traceable digital records. Everything is encrypted and tamper-proof, reducing legal risks. All our remote and international hires particularly commend the seamless mobile-signing experience, which in turn boosted professionalism and trust within the organization."

Looking Forward

Foodhub values the switch to Zoho Sign and is currently exploring its integrations with other apps to further automate business operations.

If you're interested in seeing what Zoho Sign can do or are unsure about the platform, try our Enterprise-version for free for 14 days to experience firsthand why companies like Foodhub use Zoho Sign.

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