Transform your IT service desk.
Streamline ticket management.
Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance.
Save time and effort with smart automation.
Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution.
Empower end users.
Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets, search for solutions, and provide approvals.
Track the right metrics.
Measure IT help desk performance with over 150 ready-made reports. Create custom reports right from the user interface. Schedule reports to be automatically generated and circulated in a variety of formats.
Optimize IT asset management.
Discover and maintain an accurate inventory of all IT assets in one place, and draw relationships between different assets. Oversee your IT budget effectively by managing software and ensuring license compliance.
Offer anytime anywhere support.
Manage your IT help desk on the go. Use the native iOS and Android apps to offer IT support even while end users create and track tickets from their own devices.
IT Service Delivery at averda
"ServiceDesk Plus On-Demand has the functionality to dramatically increase efficiency and productivity within a company. It is definitely the smarter alternative and I would recommend the application to any fellow IT organization."
"ServiceDesk Plus On-Demand does more than what we ask for, for less money. I am happy because my clients are satisfied and technicians are efficient. I would definitely recommend ServiceDesk Plus On-Demand."