Why is Zoho SalesIQ one of the best alternatives to Zendesk chat (formerly Zopim)?

Over 450,000 businesses feel SalesIQ offers value for money right out of the box. You don't have to take our word for it. You can try it for yourself for free.

 

AI-powered chatbots

Zendesk's chatbots excel at answering queries, but for advanced capabilities, you need costly third-party integrations. However, Zoho SalesIQ offers a chatbot-building platform called Zobot, which is packed with advanced features that outsmart Zendesk's basic bot. Even without coding skills, you can create, customize, and deploy Zobot effortlessly.

 

Doesn't hurt your pocket

With our basic plan starting at $7/agent/month, customer engagement can't get more cost effective than this. Choose the most economical Zendesk chat alternative, SalesIQ.

 

Share your screen for better resolution

Your operators should be smart enough to resolve almost any issue your visitors face. However, there might be issues that can’t be resolved in a couple of texts. In that case, operators can use our screen share feature to solve even the most complex queries with ease.

 

Route calls to the right agent

Chat routing helps you prioritize and route visitors to agents based on your criteria. You can also route visitors to a specific operator/department based on conditions like region, campaign, and more.

 

Engage customers with integrations

Zoho SalesIQ helps you unlock the true potential of customer engagement by integrating with Zoho CRM. Unmask details about your visitors with our ClearBit integration and qualify visitors as leads with just a click. The lead's details will be sent over to Zoho CRM, and those leads can be closed by the sales team.

Learn more
 

Make agents feel safe

Customers can sometimes lose their cool in the heat of the moment and resort to impoliteness with agents. With profanity management, make agents feel safe and secure and ensure their conversation is professional.

Still not convinced SalesIQ is your perfect Zendesk (formerly Zopim) alternative? See for yourself!

  • Features
  • Customer Support
  • Audio calling    
  • Reopen conversation   
  • Voice notes  
  • File sharing  
  • Screen share  
  • RTL support  
  • Click-to-call  (Third-party)
  • Agent Support
  • Chat routing  
  • Live translate  
  • Call recording  
  • CSV export  
  • Internal notes  
  • Abusive content management  
  • Block IP  
  • Company profile enrichment (Powered by Zia) 
  • Knowledge base  
  • Widgets  
  • Visitor routing  
  • Third party messaging app integration  
  • Agent-to-agent chat  
  • Customer Engagement
  • Triggers  
  • Chatbots
  • Codeless bot  
  • Answer bot  
  • Visitor Tracking
  • Lead scoring  
  • Live tracking  
  • Mobile SDK
  • Push notifications  
  • Android  
  • iOS  
  • Tracking (Device permissions, screen resolution, storage, and much more)  (Limited)
  • Customization  
  • Multilingual support  
  • Mobile App
  • iOS  
  • Android  
  • Desktop App
  • Mac  
  • Windows  
  • Security
  • GDPR Compliance  
  • Pricing (operator/month billed annually)
  • Free $0.00 Suite Team $55.00
  • Basic   Suite Growth $89.00
  • Professional   Suite Professional $115.00
  • Enterprise   Suite Enterprise No upfront pricing mentioned

What our customers say?

 

Zoho SalesIQ gave us the best support for integration, and along with that, we came to know that SalesIQ is just not serving our bot purpose, but they had so many features for our live agents also.

Apliiq
 

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