SalesIQ 
Benefits of integrating Zendesk with Zoho SalesIQ
Unified customer support
Gain a holistic view of customer interactions, whether they originate from Zendesk or Zoho SalesIQ.
Real-time engagement
Interact with customers in real time through chat and messaging, enhancing the quality and efficiency of your support services.
Enhanced customer data
Enriches your customer data, allowing you to provide superb real-time support based on individual customer information.
Zendesk live chat integration configurations
With the integration set up, tailor it to your team’s specific needs:
Automated request creation
Decide which chats from Zoho SalesIQ should be automatically created as requests inside Zendesk.
Status request
Prioritize, classify, and set the status and associate departments for each of these tickets right from your Zoho SalesIQ dashboard.
Zendesk request merging
Easily merge existing Zendesk requests with new chat interactions for a unified view.
Zendesk knowledge base sync
Sync your Zendesk knowledge base with SalesIQ’s Articles section, eliminating the need to duplicate articles. Configure syncing frequency (daily, weekly, or monthly) to keep information up to date.
Benefits of integrating Zendesk with Zoho SalesIQ
- View chat transcripts
Agents can access chat transcripts within Zendesk, gaining insight into customer interactions.
- Search Zendesk tickets
While chatting, agents can search for Zendesk tickets by various criteria, including visitor name, ticket number, and more.
- Change request status
Agents can open or close Zendesk requests directly from Zoho SalesIQ, eliminating the need for redundant requests.
- Push visitor info to Zendesk
Important visitor information from Zoho SalesIQ is automatically pushed to Zendesk, allowing support teams to understand customers better.
- Add tags
Easily add tags to users and organizations from SalesIQ to manage ticket workflow effectively.
- Include signature chat in emails
Integrate Zoho SalesIQ’s signature chat into emails sent from Zendesk, enhancing communication and support.
Zendesk chat integration process
To learn how it works, read our guide on the Zendesk integration.
Read GuideContinue the customer journey experience
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