Streamline customer conversations with Zendesk integration

Get access to every piece of critical information on customer support tickets and interactions to make your live chats more meaningful and efficient.

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Streamline customer conversations with Zendesk integration Streamline customer conversations with Zendesk integration

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Benefits of integrating Zendesk with Zoho SalesIQ

Unified customer support

Gain a holistic view of customer interactions, whether they originate from Zendesk or Zoho SalesIQ.

Real-time engagement

Interact with customers in real time through chat and messaging, enhancing the quality and efficiency of your support services.

Enhanced customer data

Enriches your customer data, allowing you to provide superb real-time support based on individual customer information.

Zendesk live chat integration configurations

With the Zendesk integration set up, tailor it to your team’s specific needs:

Automated request creation

Decide which chats from Zoho SalesIQ should be automatically created as requests inside Zendesk.

Automated request creation Automated request creation

Status request

Prioritize, classify, and set the status and associate departments for each of these tickets right from your Zoho SalesIQ dashboard.

Automated request creation Automated request creation

Zendesk request merging

Easily merge existing Zendesk requests with new chat interactions for a unified view.

Automated request creation Automated request creation

Zendesk knowledge base sync

Sync your Zendesk knowledge base with SalesIQ’s Articles section, eliminating the need to duplicate articles. Configure syncing frequency (daily, weekly, or monthly) to keep information up to date.

Automated request creation Automated request creation

Benefits of integrating Zendesk with Zoho SalesIQ

 Benefits of integrating Zendesk with Zoho SalesIQ
Chat Edit Note Search Info
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  • View chat transcripts

    Agents can access chat transcripts within Zendesk, gaining insight into customer interactions.

  • Search Zendesk tickets

    While chatting, agents can search for Zendesk tickets by various criteria, including visitor name, ticket number, and more.

  • Change request status

    Agents can open or close Zendesk requests directly from Zoho SalesIQ, eliminating the need for redundant requests.

  • Push visitor info to Zendesk

    Important visitor information from Zoho SalesIQ is automatically pushed to Zendesk, allowing support teams to understand customers better.

  • Add tags

    Easily add tags to users and organizations from SalesIQ to manage ticket workflow effectively.

  • Include signature chat in emails

    Integrate Zoho SalesIQ’s signature chat into emails sent from Zendesk, enhancing communication and support.

Zendesk chat integration process

To learn how it works, read our guide on the Zendesk integration.

Read Guide
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Continue the customer journey experience

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Try out the Zendesk integration now!

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