Pre-save responses with Canned replies

Any support operator in an organization handles a minimum of 50-100 chats on a daily basis and most of these chats have plenty of repeated questions. In cases like these, operators can make use of canned replies, modify them a little, if necessary and send them out to visitors.

Benefits

• Canned responses are beneficial for both support representatives and customers in a business. 
• This means support requests will be handled in less time and more efficiently. Instead of continually typing out the same steps, instructions, or links to help your customers handle common issues, you can build an organized repository of the answers you need, and with them always right at your fingertips, you are a few clicks away from deploying the perfect solution, without all the typing. As a result, your support team's performance improves drastically.

Visit our help page to learn more about the Canned replies.