Here's why Zoho SalesIQ is the best alternative to Tawk.to chat
- FeaturesSalesIQ (Basic)
- Visitor routing
- Lead scoring
- Role based permissions
- Chat routing
- Chat routing
- Chat routing metrics
- Chat transfer
- Chat invite
- Audio call $29/month
- In-chat articles Only internal
- Visitors' side chat history
- Internal message board Only group chats
- Configure inactive chat time-out
- Add chat to email signature
- Add chat to your web based products
- Custom branding $12/month
- Desktop AppMac, Ubuntu, and WindowsMac and Windows
- Integrations with Zoho and other third party business apps Only CMS and ecommerce platforms
- Mobile SDK for Android, iOS and React Native platforms
Read on to learn more about the benefits of choosing Zoho SalesIQ as a tawk.to alternative
Lead scoring on your terms
Got a mental picture of your ideal buyer? Define criteria that best describe them, assign a score to each criterion, and Zoho SalesIQ will rate your website visitors so you can work with the ones that are more likely to buy from you. No more guesswork.
Custom bot builder
Here's one more reason why Zoho SalesIQ would be the best tawk.to alternative. Zobot—Zoho SalesIQ's built-in, enterprise ready, low-code bot builder—helps you build AI-powered chatbots to take some load off your team. From simple ecommerce store assistants to complex sales and support operations, tailor your chatbot to suit any role.
Role based permissions
Run your live chat operations more smoothly by defining who does what and what data they have access to in your Zoho SalesIQ account. Assign appropriate roles like administrator, supervisor, and associate, with varying permissions to your operators.
Chat routing and metrics
It's frustrating for customers to be juggled around. Set routing rules for incoming chats, so they reach the right people. You also get metrics on how many times a chat was rerouted, the resolution time, and the number of times a rule has been triggered.
Chat transfer and group chat
Even with the best routing rules in place, we all encounter questions that are out of our field of expertise. In such cases, Zoho SalesIQ lets you swiftly transfer chats to your teammates or get help by inviting them to join a chat you're handling.
Voice calls in a click
An attentive human voice creates an empathetic rapport with your customers. Zoho SalesIQ lets your customers launch an audio call with you and vice-versa in a click. No more integrations, add-ons, IVRs, or wait tones.
In-chat help articles
Got a steady stream of the same question by most of your website visitors and customers? Add answers to frequently asked questions as articles inside your chat window to quickly address common issues, so your team can focus on unique and complicated questions.
Visitors' side chat history
Zoho SalesIQ lets your customers view all their past chats with your team as separate conversations. Now they don't have to reach out again to ask you something that was already discussed in a past chat, or scroll all the way up just to find a coupon code.
Internal message board
It's not always feasible to call a meeting every time you need to share something with your team. Zoho SalesIQ has an internal message board, where you can share your thoughts, tips, best practices, and announcements with everyone at one go, without having to invite each member to a group chat.
Live chat for your mobile app
With most of your business coming from mobile users, you can't afford to ignore them. Add a live chat widget inside your mobile app using Mobilisten, Zoho SalesIQ's mobile SDK available for iOS, Android, and React Native platforms.
Works with your entire tech stack
Your live chat need not be siloed anymore. Zoho SalesIQ can be integrated with most Zoho and third party software that you use on an everyday basis like CRM, support ticketing, email marketing, analytics tools, CMS, data enrichment tools, and ecommerce software.