Built for the agentic era
Live chat used to mean a human on one end, a customer on the other. Bots could handle the simple stuff, but everything else needed a handoff. This release changes that, bringing in AI that understands context, acts on it, and makes every conversation feel like it was handled by someone who cares.
Built for teams that move fast
Respond faster, resolve more, and engage customers before they even ask using AI agents, smarter operator tools, proactive messaging, and workflow automation.
Here's what our customers say about this release!
Kudos to the Zoho team for this fantastic SalesIQ update! The ability to dive into bot logs and see the full execution flow alongside plug logs has made troubleshooting seamless. It's now incredibly easy to identify and resolve issues the moment they arise. This release has empowered us to handle things internally, drastically cutting down our support tickets. Truly a great job by everyone involved!
The recent update to the Zoho Bookings card in SalesIQ has been fantastic. We truly appreciate how seamlessly it now handles our custom fields and themes—this enhancement has made our workflow smoother and far more aligned with the way we operate. It's clear that a lot of thought went into this update, and it's been working wonderfully for our team.
We have been actively utilizing the feature, and the experience has been excellent. The visibility provided into bot workflow change including additions, deletions, and configuration update is highly effective for our operations. We also find the coverage of brand setting changes and agent permission and role updates to be comprehensive and well-integrated.
Trusted by great brands
How SalesIQ is powering the Agentic era
AI that works on its own
Zia Agents
Zia Agents is digital workforce built for your teams. The agents can pick up chats, look up data from records, webhooks, file uploads, databases, Zoho and third-party apps to generate context-aware responses and provide resolution.
AI-assisted bot routing
SalesIQ's AI-assisted routing reads the sentiment behind every message—what the customer wants and what the topic is—to trigger the right step in the bot flow.
Train your bot with web URLs
Your website is already your knowledge base. Now cut the manual effort by just sharing web URLs and your bot will use them as reference collaterals to answer queries.
Answers using built-in AI knowledge
Get responses from the web for answers not available in the knowledge base. Teams can define topics to structure the search and get relevant replies.
AI-powered article and FAQ creation
Create and refine knowledge base articles and FAQs with minimal effort.
Dynamic FAQs
Your loyal customer of three years gets a different response than a first-time visitor. One question, a different contextual answer for every prospect and customer.
Smarter operators, better conversations
Native video calls
Some conversations need more than just text or audio. Native video calls in SalesIQ mean your team can fully show up for remote consultations, demos, and other important sales moments.
Meeting scheduler
Schedule virtual or in-person meetings directly from your prospect and customer conversations—no app-switching or pasting meeting links anymore.
Operator call handoff
When some customers choose "Talk to a human," they literally mean that. SalesIQ now transfers bot chats to human operators as a call, so customers can connect the way they want to.
Engage customers proactively
Website proactive chat
Don't lose opportunities waiting for your prospects to make the first move. Reach out with rich messages that look like a real conversation starter, complete with images and CTAs.
WhatsApp proactive chat by phone number
Your WhatsApp outreach doesn't have to end with your contact list. Now reach anyone proactively by adding their phone number.
Multilingual WhatsApp templates
Don't let language barriers limit the reach of your WhatsApp campaigns. Draft a WhatsApp template once and send in 70+ languages.
WhatsApp templates via your chatbot
Now your bot doesn't just answer—it follows up! Send booking confirmations, lead nurture PDFs, and re-engagement messages—all automated from the bot without manual effort.
Built to extend and scale
BYOAI in Answer Bot
Connect third-party LLMs (such as Perplexity, Grok, and others) or even self-hosted LLMs to SalesIQ's Answer Bot via Webhooks.
Multilingual bot in seconds
Build your chatbot in one language, one-click translate to any language of your choice, and deploy.
Workflow, bot, and audit logs
When something goes wrong, you need answers fast. Bot execution logs show exactly which card failed, Workflow logs trace every automation that's run, and Audit logs record every configuration change and who made it.
Unified spam controls
Block malign visitors across any channel—website, mobile app, and social media channels such as WhatsApp, Facebook Messenger, Telegram, Instagram, Line, and WeChat.
TV app enhancements
SalesIQ's iOS and Android TV app reports get a new makeover. Now with leaderboards, gamification, live alerts, and AI-powered sentiment analysis to keep your team motivated and managers informed.
New and enhanced integrations
AI vendors (Anthropic, Google AI, DeepSeek)
Integrate with Anthropic, Google AI, and DeepSeek, giving businesses the flexibility to work with their preferred AI vendor.
Zoho Projects
A bug reported in a chat shouldn't take different apps and time to log. Turn any message into a task or bug in Zoho Projects, with details pre-filled and the task visible right in the chat window.
Zoho Survey
The best moment to ask for feedback is when the experience is still fresh. Share surveys in-chat, when a conversation ends, inside bot flows, or in follow-up emails.
Zoho Cliq
The moment a lead shows buying intent in your bot, your sales team automatically knows about it on Cliq.
DeepL Translate
When your operators and customers speak different languages, the conversation shouldn't suffer. DeepL translates them in real time right inside the chat window.
