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Zoho SalesIQ is not only more cost effective, but it also offers a variety of pricing options to fit your specific needs. While Intercom's Essential package begins at $34 per month, SalesIQ's Enterprise package costs just per operator, per month billed annually.
*Intercom's pricing model can quickly become expensive, with additional pricing (from $0.03 to $0.10 per conversation) for WhatsApp channel, call services, which is priced at from $0.0035 per minute, and more. With SalesIQ, you don't have to compromise on quality or pay exorbitant prices to receive the best service.
The top 5 features that make Zoho SalesIQ one of the best alternatives to Intercom
Zoho SalesIQ provides many ways to talk with customers, like live chat, email, phone, and IM channels like Facebook, WhatsApp, Instagram, Telegram, and LINE, all in one place. You can also use chatbots to automate conversations that work across different channels.
While Intercom has various channel integrations, it's a big drawback that it doesn't integrate chatbots with instant messaging (IM) channels.
Zoho SalesIQ offers an AI chatbot-building platform called Zobot, which is packed with advanced features that outsmart Intercom's basic bot.
With Zobot, you can seamlessly connect with other popular bot platforms like IBM Watson, Dialogflow, Microsoft Azure, Haptik, and Zia Skills which Intercom lacks.
Break language barriers and connect with customers around the globe using Zoho SalesIQ's multilingual support.
Personalize your chat conversations in any language your customers prefer, free of cost, thanks to our native integration with Zoho Translate and our integration with Google Translate. However, Intercom offers translation services through Unbable or Lokalise, available at an extra cost.
SDKs for over five mobile platforms
Mobilisten, Zoho SalesIQ's Mobile SDK, can seamlessly integrate with cross platform apps such as React Native, Cordova, Ionic, and Flutter and supports Right To Left (RTL) languages. Easily leverage the Rest API feature to send push notifications to share updates, offers, and reminders with your audience.
In contrast, Intercom does not offer an SDK for Flutter and does not support Right To Left (RTL) languages. Intercom doesn't support push notifications to your offline users using their platform either.
Protecting your employees from abusive customers should be a top priority for any business. With Zoho SalesIQ's profanity management, you can easily detect and prevent the use of offensive language in your live chat interactions by setting up a customizable profanity library. For persistent offenders, block their IP address to maintain a professional and positive atmosphere. Don't take any risks with the well-being of your team.
Unfortunately, Intercom falls short in this area by lacking a proper profanity management feature.
Intercom vs. Zoho SalesIQ Feature Comparison
- Pricing starts at /agent/month (Basic) $34/month (Essential)
- Customer Support
- Audio calling (Built in) (Built in)
- Reopen conversation
- Voice notes
- File sharing
- Screen share (Built in) (Third party)
- Agent Support
- Chat routing
- Live translate
- Call recording
- Multilingual support (Limited)
- CSV export
- Internal notes
- Abusive content management
- Block IP
- Company profile enrichment (Powered by Zia) (Powered by Clearbit)
- Visitor routing
- Third party messaging app integration
- Agent-to-agent chat
- Customer Engagement
- Codeless bot
- Answer bot
- Visitor Tracking
- Lead scoring
- Live tracking
- Mobile App
- GDPR Compliance
- FAQs/Article import
- Unanswered questions
- Small talk
- Business terms
- Canned replies
- WhatsApp (Paid add-on)
- Mobile SDK
- Cross-platform support
- React Native
- Visitor tracking (Limited)
- Push notifications (Limited)
- Debug logs (Limited)
- Multi-device sync
- Native components (Limited)
- Multilingual support (Limited)
- RTL (Right-to-Left)
- Customization (Limited)
- Bots (Limited)
- Integration (Limited)
- Dark mode
- Session recovery
What are the top reasons to search for alternatives to Intercom?
Exploring alternatives to Intercom can help you find a solution that better aligns with your business's unique needs, budget, and growth plans. It's a strategic approach to improving your customer support and engagement processes.
Here are a few top reasons to search for Intercom alternatives:
- Cost-efficiency: Intercom becomes expensive, especially as your business scales. Exploring alternatives can help you find more budget-friendly options that offer similar features.
- Feature customization: Exploring alternatives allows you to find a platform that better suits your specific requirements and can be customized accordingly.
- Scalability: As your customer base grows, you might need a platform that seamlessly scales with you. Some alternatives might offer better scalability options.
- Integration possibilities: Alternatives to Intercom might provide stronger integration capabilities with other tools and software your business relies on.
- Customer support: Not all customer support solutions are created equal. You may find alternatives with better customer support and service that aligns with your business's needs.
- User experience: Evaluating Intercom alternatives can lead to finding a platform with a more intuitive and user-friendly interface, making it easier for your team to use effectively.
- Advanced features: Depending on your requirements, you might discover alternatives that offer advanced features, such as advanced AI-powered chatbots or in-depth analytics, that better meet your needs.
- Security and compliance: Different platforms have varying levels of security and compliance features. Your business might need one that aligns with your data security and compliance requirements.
- Future-proofing: In the long run, staying open to alternatives ensures you are prepared to adapt to changing technology and business needs.