Here's why Zoho SalesIQ is the best alternative to Intercom
- Features SalesIQ (Professional) (Grow)
- Live visitor dashboard 100K visitors/month
- New visitor mobile notifications
- Lead scoring
- Number of unique visitors you can chat withUnlimited200
- Unmask visitor information with Clearbit Enrichment integration
- Chat routing Available in the Accelerate plan
- Audio call
- Internal chats and message boards
- Chat monitor
- Custom chatbots Available in the Accelerate plan
- Chatbot Integration with Zia, Dialogflow, IBM Watson, and Webhooks
- Articles Additional $
- Custom branding Available in the Accelerate plan
- Desktop App for Mac, Ubuntu, and Windows
Live visitor tracking and mobile alerts
View your website visitor's footprint even before your initial interaction. Zoho SalesIQ also gives you mobile notifications when you have new visitors. Now you don't have to be tied to your desk for fear of missing out on a lead that could turn out to be your next big sale.
Lead scoring on your terms
Define rules to rate a lead's sales-readiness based on factors like traffic source, number of visits, the page they're on, location, and more. Zoho SalesIQ assigns a lead score based on these rules so you can focus on those with the highest chance of conversion.
Facilitate self-service at no cost
You don't have to buy our features as add-ons. When you subscribe to a Zoho SalesIQ paid plan, you get all our default features, including a customizable bot builder and articles within your chat window. Now customers can help themselves at no cost.
Build bots powered by major AI technology
Our enterprise-ready bot platform supports major AI assistants like Zia, IBM Watson, and Dialogflow, enabling you to build bots that analyze customer questions and reply intelligently instead of simply responding with preprogrammed answers. You can also use webhooks to build a bot that performs more complex actions like feeding data to your servers in real time and retrieving data in response to customer queries, all without you programming each action.
Input more than plain text
Zobot has a wide range of input cards you can choose from to procure data from your visitors. These include rating scales, single/multi-select options, sliders, calendars, and time slots, to name a few.
Developer or not, create your own bots
You don’t need to be a programmer—Zoho SalesIQ has 15+ pre-built templates you can choose from and tweak to customize your bot. But if you do happen to be a developer, there’s no end to what you can do.
When chat just won't cut it, talk it out
Don’t restrict your customer engagement to just chat, email, or toll-free numbers that annoy your prospects with call waiting tones and IVRs. Zoho SalesIQ’s audio call feature lets visitors reach you from within the chat window without any setup or installation.
Keep your team on the same page
Team communication is easier than ever. Inform your team about ongoing offers or policy changes using the internal message board so they can communicate it to prospects. Talk to your teammates individually with the internal operator chat or even turn it into a group chat.
Hands-on training for newbies
Enable hands-on learning for new recruits without having them waste time shadowing your staff. Our chat monitor lets you view their communication with visitors and provide feedback before they hit "send" or even join an ongoing chat, so their mistakes don’t cost you.
Set up live chat on your app with Mobilisten
Your customers shouldn’t need help to figure out how to use the live chat within your mobile app. Our native mobile SDK, Mobilisten, gives your mobile app live chat the look and feel of the user’s operating system and blends it well rather than just plastering it on the app.
Works with other Zoho and third-party apps
Here's the icing on the cake—Zoho SalesIQ can be integrated with other Zoho apps like Sites, Campaigns, CRM, and Desk. So if you're an existing Zoho customer, there's one more reason for you to jump right in. But if you already have a favorite outside the Zoho ecosystem, take a look at our third-party integrations with companies like Salesforce, Hubspot, Zendesk, MailChimp, and more.
Looking for a free alternative to intercom?
Zoho SalesIQ has a forever free plan with basic live chat features. And unlike Intercom, we don't need your credit card details unless you decide to subscribe to one of our paid plans.