Why is Zoho SalesIQ one of the best alternatives to Intercom?

Over 450,000 businesses feel SalesIQ offers value for money right out of the box. You don't have to take our word for it. You can try it for yourself for free. And unlike Intercom, we don't need your credit card details unless you decide to subscribe to one of our paid plans. You will have to try it to believe why SalesIQ is the best intercom alternative!

 

Identify and convert leads with ring view

SalesIQ's live visitor tracking ring view lets you filter out and prioritize visitors based on how they interact with your website (which can be customized to your business needs). This helps you convert leads into clients and never miss out on a potential customer, making SalesIQ the best among all the intercom alternatives.

 

Make data-driven decisions

Zia, our built-in AI assistant uses whatever information you give—such as name, company, or website of a record—and gathers all the information your sales reps will need to personalize their communication.

 

Access multiple channels from one dashboard

With support for multiple Instant Messaging (IM) channels including Whatsapp, Instagram, Telegram, and FB Messenger, prospects and customers can instantly reach you right from their favorite apps, eliminating queues and increasing customer satisfaction.

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Connect with customers around the globe

Zoho SalesIQ helps you reach a global audience by auto-detecting any language and translating it to the agent's native language. Reduce wait time for your customers and help them feel comfortable chatting with agents.

 

Route calls to the right agent

Chat routing helps you prioritize and route visitors to agents based on your criteria. You can also route visitors to a specific operator/department based on conditions like region, campaign, and more.

 

Simplify customer support

It's sometimes difficult for users to explain their issue to the support agents, which can make customers feel dissatisfied and frustrated. It can also be challenging for agents to help users navigate to resolutions on their own computer screens. For this, we offer Screen sharing or audio calling to help both agents and customers resolve queries quickly and efficiently.

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Protect your agents

Profanity management keeps the conversations clean and professional. You can mask or restrict terms in the profanity library to protect your agents from verbal abuse.

 

Engage customers with integrations

Zoho SalesIQ helps you unlock the true potential of customer engagement by integrating with Zoho CRM. Unmask details about your visitors with our ClearBit integration and qualify visitors as leads with just a click. The lead's details will be sent over to Zoho CRM, where the sales team can close the deal.

 

Stay connected on the go

You don't have to be glued to your chair to engage with customers on your website. Our mobile app keeps you notified of all live visitors, chats, and calls, so you never miss out on an opportunity.

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Add life to your mobile app

Give your mobile app a human touch with Mobilisten, our mobile SDK for iOS and Android. This in-app chat software lets you engage with your app users in real time and retarget them with personalized push notifications.

 

Go easy on your wallet

Businesses just starting out can use Zoho SalesIQ for free. For others, we offer a paid version that is economically priced at  /agent/month. This makes SalesIQ the most cost effective option of all the other Intercom alternatives.

 

Always there to assist

Our support team is just a click away and is available any time of day to help you out—and you don't have to pay extra for it!

Here are some more reasons why Zoho SalesIQ is a great Intercom live chat alternative:

  • Features
  • Pricing starts at /agent/month (Basic)$74/month(Starter)
  • Customer Support
  • Audio calling   (Built-in)  (Third party)
  • Reopen conversation   
  • Voice notes  
  • File sharing  
  • Screen sharing  (Built-in)  (Third party)
  • Agent Support
  • Chat routing  
  • Live translate  
  • Call recording  
  • CSV export  
  • Internal notes  
  • Abusive content management  
  • Block IP  
  • Company profile enrichment  (Powered by Zia)  (Powered by Clearbit)
  • Knowledge base  
  • Widgets  
  • Visitor routing  
  • Third party messaging app integration  
  • Agent-to-agent chat  
  • Customer Engagement
  • Triggers  
  • Chatbots
  • Codeless bot  
  • Answer bot  
  • Visitor Tracking
  • Lead scoring  
  • Live tracking  
  • Mobile SDK
  • Push notifications  
  • Android  
  • iOS  
  • Cross-platform support  
  • Tracking (Device permissions, screen resolution, storage, and much more)  (Limited)
  • Customization (Create your own UI) (Limited)
  • Multi-device sync  
  • Multilingual support (28 languages) (Limited)
  • Bots (Advanced AI-powered bots) (Limited)
  • Integration (Rich integrations) (Limited)
  • Mobile App
  • Android  
  • iOS  
  • Security
  • GDPR Compliance  
 

What our customers say?

 

Our website is very interactive for designing clothing online and that comes with a number of questions that customers have. So we can jump right in their design experience with Zoho SalesIQ and answer questions and create value for them on the fly. It is incredibly strong and powerful for bringing new customers on.

Apliiq
 

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