Sounds

Sounds 

Personalize your incoming chat sounds 

Also at the top of your dashboard, you can also mute or unmute sounds from your Zoho SalesIQ while receiving a chat request. Click the speaker icon to mute the sounds, or if muted click the muted icon (an X through the speaker) to unmute the sounds.

You can also customize the sounds your Zoho SalesIQ uses to notify you and your operators of certain events.

  1. In My Profile, click Sounds button. Or, click your name at the top right corner and from the drop-down click Personalize.  
  2. The Zoho SalesIQ sounds are further categorized into Visitor and Operator Events.
  3. By clicking the drop-down menu to the right of each event name, you can choose from different sound options for each event, or choose None if you wish to not have the system notify through sound for that particular event.
  4. Each time you make a change--by clicking the name of that particular sound-- the system automatically saves your new choice. Once you have chosen which sounds you want for each event, simply click the X symbol at the top right to return to the Zoho SalesIQ window you were working from.

Visitor Events

These are the sound notification, which takes place when a visitor performs an action.

  • Incoming Visitor Chat:  the sound notifying you of an incoming visitor chat. By default, this sound is a ringer.
  • Visitor About to Leave the Chat:  the sound the system uses to notify you that a visitor is about to leave a chat session.
  • Chat Message from Visitor:  the sound that notifies you each time you receive a message from a visitor.
  • End of Chat:  the sound that notifies you of a particular chat ending.
  • Chat Message from Visitor:  the sound that notifies you each time you receive a message from a visitor.
  • Visitor has left the Chat Session:  the sound the system plays to notify you of a visitor in a particular chat leaving that active chat session.
  • Visitor lands on site:  the sound notifying you when a visitor visits your website.
  • Visitor leaves site:  the sound notifying you when a visitor leaves your website.

Operator Events

These are the sound notification, which takes place when an operator performs an action.

  • Chat Transfer Alert:  the sound that plays to inform you of an incoming chat transfer request from another operator.
  • Invitation for Group Support:  the sound notifying you that a fellow operator has invited you to join in on a group-support chat session. 
  • Chat Message from Colleague:  the sound, which notifies you each time you, receive a message from a fellow agent.
  • Message Board Chat Message:  the sound that notifies you each time someone on your team adds a message to the portal-wide message board.
  • Assigned Missed visitor:  the sound that notifies you each time when a visitor is missed.
  • Approval for Blocking IPs:  the sound, which notifies you each time on receiving a notification for blocking IPs.

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