Zoho SalesIQ Help

 

How to change the availability status of other operators? (Only Admins)

  1. Navigate to Settings > Operator(s).
  2. Click on an operator whose availability status you wish to change.
  3. Right beside the label - Operator availability status, you will find a drop box.
  4. You can choose a status and it will be auto updated immediately in the particular operator's profile.

Note:

  • If you set a particular operator's availability status to be Busy, chats will not be routed to the particular operator.
  • This option will only be available for administrators of the portal.

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