Operator Availability Configuration
Zoho SalesIQ allows the administrator to control the operator chat activity and the idle timeout.
- Treat idle operators as offline - Zoho SalesIQ allows the administrator to control the idle time of an operator. This enables the chat widget to go offline after a certain time, when the operator is not available leaving the Zoho SalesIQ logged in.
- Set operator idle time - You can now select a time from the list to set the inactive period for an operator to set the status to idle.
- Operator Concurrent chat Limit - This configuration allows you to set the maximum number of concurrent chats for an operator at a particular time. On reaching the limit the operator status will be changed to engaged.