Live Chat integration with MixPanel

Zoho SalesIQ joins with MixPanel to track the visitor’s behavior on the live chat operation. See your website visitors live chat actionable metrics in real time that helps companies understand how the users can interact with the site visitors. This integration allows you to keep an eye on your live chat conversions and events.

Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the MixPanel code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your MixPanel automatically. All you have do is enable MixPanel in the embed settings.

Setting up Zoho SalesIQ with MixPanel

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your MixPanel dashboard.

  • Login to your Zoho SalesIQ.
  • Go to Settings -> Integration tab, select MaixPanel.

  • In the Connect with MixPanel page, click Enable button.

  • The Active Web Embeds and Inactive Web Embeds will be listed in the page. 

What are the events tracked in MixPanel?

The below are the list of events tracked in your MixPanel:

Button ClickedNumber of clicks on the Zoho SalesIQ chat button.
Chat ClosedNumber of clicks on the Close (X) icon in the chat window.
Chat MinimizedNumber of clicks to minimize the Zoho SalesIQ chat window.
Bubble ClosedNumber of clicks on the Close(X) icon on the chat bubble.
Chat ConnectedNumber of chat sessions with the visitors.
Chat EndedNumber of chats ended by the visitors.
File TransferredNumber of file transfers made by the visitors.
Chat PrintedNumber of chat transcripts printed by the visitors.
Chat Mail SentNumber of chat transcripts emailed by the visitor.
Rating submittedNumber of ratings submitted by visitors.
Feedback submittedNumber of feedback messages submitted by visitors.
Chat TriggeredNumber of auto and proactive chat initiated to the visitors.
Chat InitiatedNumber of visitor initiated chats.
Offline Message SubmittedNumber of offline messages submitted by the visitors.
Chat MissedNumber of chats missed by the SalesIQ users.
Chat Ended by visitorNumber of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat visitor events in Mixpanel.

  • Log in to your “Mixpanel” account.
  • Click “Live view”, and select the visitor, which you would like to see the events.
  • Now you will be displayed with the list of activity and the current events performed.

How to see the live chat events in real time in Mixpanel reports?

  • Log in to your “Mixpanel” account.
  • Click on the “Trends” tab.
  • You will be displayed with all the events in graphical and tabular from choose the options to have the customization of your own.

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Write to us: support@zohosalesiq.com