Integrating your MailChimp account with SalesIQ will help you to identify the visitor visiting your website through the marketing emails and targeted campaigns. You can also grow your newsletter subscribers list by allowing them to sign up for your newsletters when filling out the pre-chat survey. The Marketing campaigns sent via MailChimp Campaigns can be tracked, and all the activities of the visitor will be reported in your SalesIQ dashboard. Also, your users can gain knowledge about the email campaigns sent to the particular visitor when they visit your website which makes the sales/support process, even more, easier. You can add chat signatures to your email campaign and get live chat into your SalesIQ dashboard.
To use Zoho SalesIQ integrated with MailChimp, you will need to be a customer of the Enterprise/Professional/Basic plans of Zoho SalesIQ and have a MailChimp account. You can also try this feature during your 14 days free trial.