The Zobot for the hotel industry completely redefines a hotel’s guest experience by engaging your guests in totally unique ways like solving their check-in/out issues. These Zobots can render hyper-personalized recommendations to your guests based on their behavior and preferences. They can also give suggestions about the best restaurants around and help visitors with ordering their food. 

Download Sample Scripts

Bot Requirements:

  • Initiate chat/ Trigger a welcome message.
  • Displays the list of hotels available based on visitors' location.
  • Book tables at restaurants for visitors.
  • Help visitors order food online
  • Make hotel reservations for visitors
  • Forward visitor chats to corresponding departments.

Zobot Capabilities:

It can collect visitor details, gives them hotel and restaurant suggestions, eases online food ordering and also connects the visitors on your website to the different departments available inside your organization based on their requirements.

  • Live Chat Transfer: Your prospects can ask the bot to transfer their chats to one of the support representatives of your organization at any time. The Zobot provides an option to do so inside the chat window itself.
  • Makes reservations: It makes reservations at hotels and table bookings at restaurants based on visitor preferences and comfort.
  • Schedules meetings: The Zobot can get your visitors' company details and preferred time slots and fix meetings for them with operators of your organization.
  • Keep prospects updated: The Zobot captures the prospects' information like name and email address and based on the requirements, it keeps them informed about offers and festive discounts at hotels.

Bot flow:


How to create this bot?

  • Navigate to Settings > Zobot > Create bot. Add a name, description, choose the website and preferred departments.
  • Set trigger criteria and enable business hours and operator handoff based on your requirements.
  • Now, copy the code and paste it inside each handler- Trigger, Message, and Context.
  • Save and Publish each handler separately and then publish the bot.