Transfer chat

Description

The API helps to transfer an ongoing chat to another operator or department.

Requested payload

  • department_id (Mandatory)- Specifies the department to which the chat should be transferred.
  • operator_id : Specifies the operator to whom the chat should be transferred.
  • notes : Adds transfer-related notes or additional context for the receiving operator.

Method: PUT

Oauth Scope: SalesIQ.conversations.UPDATE

Transfer behavior

  • If both department_id and operator_id are provided, the chat is transferred to the specified operator within that department.
  • If only department_id is provided, the chat is transferred to any available operator in the specified department.

URL:

Copiedhttps://salesiq.zoho.com/api/v2/{screen name}/conversations/{conversation_id}/transfer

Example:

Copiedhttps://salesiq.zoho.com/api/v2/zylkerinc/conversations/301047000000002043/transfer

Payload:

Copied{
  "department_id" : "19000000000017",
  "operator_id" : "19000000026003",
  "note":"The previous deal was closed"
}