Scope Name and Operations
The Scope Name and Operations to the APIs.
| API Name | Scope Name | Operation |
| Operators List | operators | READ |
| Create Operator | operators | CREATE |
| Operator Details | operators | READ |
| Update Operator Details | operators | UPDATE |
| Delete Operator | operators | DELETE |
| Enable Operator | operators | UPDATE |
| Disable Operator | operators | UPDATE |
| Set Availability Status | operators | UPDATE |
| Delete Operator Image | operators | DELETE |
| Associate Department | operators | UPDATE |
| Remove Department | operators | DELETE |
| Portal List | portals | READ |
| Create Portal | portals | CREATE |
| Portal Details | portals | READ |
| Update Company Details | portals | UPDATE |
| Portal Owner | portals | UPDATE |
| Department List | departments | READ |
| Create New Department | departments | CREATE |
| Get Department Details | departments | READ |
| Update Department Details | departments | UPDATE |
| Delete Department | departments | DELETE |
| Enable Department | departments | UPDATE |
| Disable Department | departments | UPDATE |
| Associate Operator to Department | departments | UPDATE |
| Delete Operator from Department | departments | DELETE |
| Create a Lead Scoring Rule | leadscorerules | CREATE |
| Update the Details of the Lead scoring Rule | leadscorerules | UPDATE |
| Enable/Disable the Lead Scoring Rule | leadscorerules | UPDATE |
| Delete a Lead Scoring Rule | leadscorerules | DELETE |
| List of all the Lead Scoring Rules | leadscorerules | READ |
| Get Details of a Lead Scoring Rule | leadscorerules | READ |
| Frequency Details of Lead scoring Rule | leadscoreconfigs | READ |
| Update the Frequency details of the Lead Scoring Rule | leadscoreconfigs | UPDATE |
| Get Criteria of the Fields in Lead Scoring Module | criteriafields | READ |
| Add a Visitor Routing Rule | visitorroutingrules | CREATE |
| List all the Visitor Routing Rules | visitorroutingrules | READ |
| Get Details of a Visitor Routing Rule | visitorroutingrules | READ |
| Update details of a Visitor Routing Rule | visitorroutingrules | UPDATE |
| Enable/disable Visitor Routing Rule | visitorroutingrules | UPDATE |
| Update Visitor Routing Rule order | visitorroutingrules | UPDATE |
| Delete Visitor Routing Rule | visitorroutingrules | DELETE |
| Get Visitor Routing Rule Configurations | visitorroutingrules | READ |
| Update a Common Visitor Routing Rule | visitorroutingrules | UPDATE |
| Get Criteria of the Fields in Visitor Routing Module | criteriafields | READ |
| Add a Chat Routing Rule | chatroutingrules | CREATE |
| List All the Chat Routing Rules | chatroutingrules | READ |
| Get Chat Routing Rule Details | chatroutingrules | READ |
| Update Chat Routing Rule Details | chatroutingrules | UPDATE |
| Enable/Disable Chat Routing Rule | chatroutingrules | UPDATE |
| Update Chat Routing Rule Order | chatroutingrules | UPDATE |
| Delete Chat Routing Rule | chatroutingrules | DELETE |
| Get Criteria of the Fields in Chat Routing Module | criteriafields | READ |
| Create a Canned Response | cannedresponses | CREATE |
| List of Canned Responses | cannedresponses | READ |
| Canned Response Details | cannedresponses | READ |
| Update a Canned Response | cannedresponses | UPDATE |
| Delete a Canned Response | cannedresponses | DELETE |
| Delete/Draft/Publish Multiple Canned Responses | cannedresponses | CREATE |
| Create a Blocked IP | blockedips | CREATE |
| Block/Unblock an IP address | blockedips | UPDATE |
| Blocked IPs list | blockedips | READ |
| Details of the blocked IP addresses by ID | blockedips | READ |
| Delete a blocked IP address | blockedips | DELETE |
| Add comments on Blocked IP addresses | blockedips | CREATE |
| Create a Chat Monitor | chatmonitors | CREATE |
| Enable/Disable a Chat Monitor | chatmonitors | UPDATE |
| Chat Monitor List | chatmonitors | READ |
| Details of the Chat Monitor by ID | chatmonitors | READ |
| Chat Monitor Count | counts | READ |
| Delete a Chat Monitor | chatmonitors | DELETE |
| List of Visitors | visitors | READ |
| List of Feedbacks | feedbacks | READ |
| Visitor Feedback Details | conversations | READ |
| Add a tracking preset | trackingpresets | CREATE |
| Tracking Presets list | trackingpresets | READ |
| Details of a Tracking Preset | trackingpresets | READ |
| Update details of a Tracking Preset | trackingpresets | UPDATE |
| Enable/disable Tracking Preset | trackingpresets | UPDATE |
| Delete a Tracking Preset | trackingpresets | DELETE |
| Update User Preference | userpreferences | UPDATE |
| Details of User Preference | userpreferences | READ |
| Criteria of the Fields in Tracking Preset Module | criteriafields | READ |
| Create a Visitor History View | visitorhistoryviews | CREATE |
| List of Visitor History Views | visitorhistoryviews | READ |
| Details of Visitor History View | visitorhistoryviews | READ |
| Update the details of Visitor History View | visitorhistoryviews | UPDATE |
| Delete the Visitor History Views | visitorhistoryviews | DELETE |
| List of Selected Visitor History Views | userpreferences | READ |
| Update the Visitor History Details for the Particular View Column | userpreferences | UPDATE |
| Visitor History View Fields Criteria | criteriafields | READ |
| Create an Intelligent Trigger Rule | triggerrules | CREATE |
| List of all the Intelligent Trigger Rules | triggerrules | READ |
| Details of an Intelligent Trigger Rule | triggerrules | READ |
| Update the Details of an Intelligent Trigger Rule | triggerrules | UPDATE |
| Enable/Disable an Intelligent Trigger Rule | triggerrules | UPDATE |
| Change the order of trigger rules | triggerrules | UPDATE |
| Delete an Intelligent Trigger Rule | triggerrules | DELETE |
| Criteria of the Fields in Intelligent Trigger Module | criteriafields | READ |
| List of Webhooks | webhooks | READ |
| Details of the Webhook | webhooks | READ |
| Create a Webhook | webhooks | CREATE |
| Update a Webhook | webhooks | UPDATE |
| Delete a Webhook | webhooks | DELETE |
| Generate a Public Key | webhooks | CREATE |
| Delete a Public Key | webhooks | DELETE |
| Add an Event to Webhook | webhooks | UPDATE |
| Remove Events from a Webhook | webhooks | DELETE |
| Add Apps to Webhooks | webhooks | UPDATE |
| Remove Apps from Webhooks | webhooks | DELETE |
| List of Failed Executions | webhooks | READ |
| Retry the Failed Executions | webhooks | CREATE |
| Delete the Failed Executions | webhooks | DELETE |
| Export the Failed Executions | webhooks | READ |
| Summary of Webhook | webhooks | READ |
| Summary of Webhook Executions | webhooks | READ |
| Progress of pending action | callbacks | UPDATE |
| Response for pending action | callbacks | UPDATE |
| List all Apps | Apps | READ |
| App Details | Apps | READ |
| Create an App | Apps | CREATE |
| Update App details | Apps | UPDATE |
| Delete an App | Apps | DELETE |
| Create Article | articles | CREATE |
| Articles List | articles | READ |
| Article Details | articles | READ |
| Update article | articles | UPDATE |
| Delete article | articles | DELETE |
| Conversation Details | conversations | READ |
| Conversations List | conversations | READ |
| Conversation Transcript | conversations | READ |
| Send Message(Operator) | conversations | CREATE |
| Send message using Visitor's Email | conversations | CREATE |
| Encrypt the plain text | encryptions | CREATE |