Reject Transfer Chat

Description:

You can use this API to reject a chat that is being transferred to another agent.

Requested Payload:

  • operator_id : This param is used to denote the operator who rejects the transferred chat.

URL:

Copiedhttps://salesiq.zoho.com/api/v2/{screen name}/conversations/{conversation_id}/reject

Example:

Copiedhttps://salesiq.zoho.com/api/v2/zylkerinc/conversations/301047000000002043/reject

Payload:

Copied{
  "operator_id" : "19000000000017"
}