Update Email Signature Chat Window

Description

This API can be used to alter and update all the configurations associated with the signature call window.

URL

Copiedhttps://salesiq.zoho.com/api/v2/{screen name}/apps/{app id}/emaisignature/components/chat

Example

Copiedhttps://salesiq.zoho.com0/api/v2/zylker-inc/apps/80000000007001/emailsignature/components/chat

Payload

Copied{
  "feedback": {
    "is_enabled": "true",
    "message": "Give us your Feedback"
  },
  "show_company_logo": "true",
  "custom_css": {
    "is_enabled": "true"
  },
  "allow_visitors_to_share_screen": "true",
  "show_operator_image": "true",
  "waiting_message": "please wait",
  "show_emojis": "true",
  "greeting_message": "welcome",
  "allow_bot": "true",
  "agents_offline": {
    "response": "we are offline",
    "message": "please leave us message"
  },
  "thanking_message": "thank you",
  "allow_visitors_to_view_conversation": "true",
  "rating": {
    "1_star": "We're sorry for your experience you faced, we will reach you as soon as possible and resolve this.",
    "is_enabled": "true",
    "5_star": "Great! thanks for your feedback.",
    "4_star": "Thank you, please share your feedback on how to improve.",
    "3_star": "Thank you! We'll reach you soon and help out.",
    "2_star": "We're sorry for your experience you faced, we will reach you as soon as possible and resolve this."
  },
  "agents_busy": {
    "response": "Thanks for your message, We'll get back to you shortly",
    "message": "Our operators are busy, Submit a message"
  },
  "use_default_color": "true",
  "allow_visitors_to_share_file": "true",
  "size": "medium",
  "language": "en",
  "color": "#238de0",
  "agents_engaged": {
    "response": "Thanks for your message, We'll get back to you shortly",
    "message": "Our operators are busy, Submit a message"
  },
  "allow_visitors_to_print": "false",
  "theme": "2",
  "allow_visitors_to_mute_sound": "false",
  "allow_visitors_to_mail_transcript": "false"
}

Success Response

Copied{
  "url": "/api/v2/zylker-inc/apps/31000000020001/emailsignature/components/chat",
  "object": "chat",
  "data": {
    "feedback": {
      "is_enabled": "true",
      "message": "give us the feedback"
    },
    "show_company_logo": "true",
    "custom_css": {
      "url": "",
      "is_enabled": "false",
      "file_name": ""
    },
    "allow_visitors_to_share_screen": "true",
    "show_operator_image": "true",
    "waiting_message": "please wait",
    "modified_time": "1525753363225",
    "show_emojis": "true",
    "greeting_message": "welcome",
    "allow_bot": "true",
    "agents_offline": {
      "response": "we are offline",
      "message": "please leave us message"
    },
    "thanking_message": "thank you",
    "allow_visitors_to_view_conversation": "true",
    "rating": {
      "1_star": "We're sorry for your experience you faced, we will reach you as soon as possible and resolve this.",
      "is_enabled": "true",
      "5_star": "Great! thanks for your feedback.",
      "4_star": "Thank you, please share your feedback on how to improve.",
      "3_star": "Thank you! We'll reach you soon and help out.",
      "2_star": "We're sorry for your experience you faced, we will reach you as soon as possible and resolve this."
    },
    "agents_busy": {
      "response": "Thanks for your message, We'll get back to you shortly",
      "message": "Our operators are busy, Submit a message"
    },
    "use_default_color": "true",
    "allow_visitors_to_share_file": "true",
    "size": "medium",
    "language": "en",
    "color": "#238de0",
    "agents_engaged": {
      "response": "Thanks for your message, We'll get back to you shortly",
      "message": "Our operators are busy, Submit a message"
    },
    "allow_visitors_to_print": "false",
    "theme": "2",
    "allow_visitors_to_mute_sound": "false",
    "allow_visitors_to_mail_transcript": "false"
  }
}