Accept Transfer Chat

Description:

You can use this API to accept a chat that has been transferred to another operator.

Requested Payload:

operator_id : This param is used to denote the operator who accepts the transferred chat.

URL:

Copiedhttps://salesiq.zoho.com/api/v2/{screen name}/conversations/{conversation_id}/accept

Example:

Copiedhttps://salesiq.zoho.com/api/v2/zylkerinc/conversations/301047000000002043/accept

Payload:

Copied{
  "operator_id" : "19000000026003"
}

Sample Response:

Copied{
"url": "/api/v2/zylkerinc/conversations/301047000000002043/accept",
"object": "conversations",
"data":{
"id": "19000000071143",
"owner":{
"email": "patricia@zylker.com",
"name": "Patricia",
"id": "19000000026003"
},
"attender":{
"email": "patricia@zylker.com",
"name": "Patricia",
"id": "19000000026003"
},
"status": "Connected",
"department":{
"name": "Patricia",
"id": "19000000000017"
},
"participants":[
{
"email": "patricia@zylker.com",
"name": "Patricia",
"id": "19000000026003"
}
],
"start_time": "1569219769906",
"visitor":{
"user_id": "$2463902694162229735",
"name": "Tricia"
},
"app_id": "19000000000047",
"attended_time": "1569219734071"
}
}