Actions

Several actions are performed by the bot during the response. Actions accept the only text as their value and the values can be one of the following:

reply
forward
operator_busy
block
context
pending
end

Note: The block action is not supported on Facebook, Instagram, and WhatsApp.

Sample Code:

Copied{
  "action": "reply",
  "replies": [
    "Thanks for contacting us today, How may I help you today?",
    {
      "text": "What would you like to know about today ?",
      "image": "https://zylker.com/home.png"
    }
  ],
  "suggestions": [
    "Book an appointment",
    "Talk to the operator",
    "Show Reference Guides"
  ]
}