FAQ.openArticle()

Note: This API was deprecated in version 7.0.0. Use KnowledgeBase.open() instead.

This API can be used to open any article from your SalesIQ knowledge base. The  articleID  of the article to be opened is to be given to this API for opening the respective article.

This API takes the article ID present in  SIQFAQArticle  class instance to open an article. The API should be used with the results from the ZohoSalesIQ.FAQ.getArticles()  API to initially load the articles before opening.

Error Handling

Code Description
500Mobilisten not initialized
605Mobilisten disabled
603no article found for the given ID

 

Usage:

CopiedZohoSalesIQ.FAQ.openArticle(articleID: "12") { (error) in
    if error != nil{
        // your code goes here
    }
}