ZohoSalesIQDelegate

The Mobilisten iOS SDK provides a delegate for various event callbacks to help developers track different actions performed by the app user.

Implementation

To start receiving various events within the Mobilisten, your class must conform to the ZohoSalesIQDelegate protocol. Then, set an instance of your class to the ZohoSalesIQ.delegate property to set your class as the delegate.

Supported event callbacks

Method	Invoked when
agentsOnline:	operators or bots are available to pick up new incoming chats
agentsOffline:	no operators or bots are available to pick up new incoming chats
supportOpened:	the Mobilisten UI is opened
supportClosed:	the Mobilisten UI is closed
chatViewOpened:	the chat window is opened
chatViewClosed:	a chat window is closed
homeViewOpened:	the home view with conversations list and FAQs is opened
homeViewClosed:	the home view with conversations list and FAQs is closed
visitorIPBlocked:	an operator or bot blocks the IP of the user
handleTrigger	a custom trigger is executed. Learn more.
handleBotTrigger	a bot has been triggered
handleCustomLauncherVisibility	Show/hide your custom launcher with the triggered boolean value

Setting the delegate

Copiedlet myEventHandler = MyEventHandler()
ZohoSalesIQ.delegate = myEventHandler

Implementation

Copiedclass MyEventHandler: ZohoSalesIQDelegate {
    
    func agentsOnline() {
        // your code goes here
    }
    
    func agentsOffline() {
        // your code goes here
    }
    
    func supportOpened() {
        // your code goes here
    }
    
    func supportClosed() {
        // your code goes here
    }
    
    func chatViewOpened(id: String?) {
        // your code goes here
    }
    
    func chatViewClosed(id: String?) {
        // your code goes here
    }
    
    func homeViewOpened() {// your code goes here
    }
    
    func homeViewClosed() {
        // your code goes here
    }
    
    func visitorIPBlocked() {
        // your code goes here
    }
    
    func handleTrigger(name: String, visitorInformation: SIQVisitor) {
        if name == "custom_trigger"{
            // your code goes here
        }
    }
    
    func handleBotTrigger() {
        // your code goes here
    }

     func handleCustomLauncherVisibility(_ visible: Bool) {
        // your code goes here        
     }
}