Get Visitor Info

Description

You can use this API to get the visitor information

Query Parameters:

  • include - Provide values such as trackinginfo and moreinfo to get particular data.​

OAuth Scope:

conversations.READ

URL


				https://{[zohosalesiq_server_uri](https://www.zoho.com/salesiq/help/developer-section/rest-api-v2.html)}/api/v2/{screen name}/conversations/{conversation_id}/visitor			

Example


				https://salesiq.zoho.com/api/v2/zylker-inc/conversations/430872000002553007/visitor			

Sample Response


				{
    "url": "/web/v2/zylker-inc/conversations/430872000002553007/visitor",
    "object": "list",
    "data": {
        "conversation_details": {
            "department_name": "Sales",
            "visit_id": "1637",
            "attender_name": "Patricia",
            "chat_id": "LD_2244863998854132099_1681358420",
            "feedback": 0,
            "add_info": {
                "10": "en-GB,en;q=0.9",
                "1": "http://www.zylker.com/pricing",
                "33": 2047,
                "18": 1
            },
            "participants": [
                "430872000000545001"
            ],
            "uvid": "8ef35562-4ff3-41f1-9e3b-553f8f4be7c7-2",
            "ip": "182.65.170.195",
            "question": "hello",
            "notes": "0",
            "transcript_version": 1,
            "attender_email": "patricia@zylerinc.com",
            "id": "430872000002553007",
            "department_id": "430872000000002013",
            "status": 3,
            "country_code": "IN",
            "uuid": "b3d0c002-648c-4193-a89d-865806810275_a0",
            "app_id": "430872000000002043",
            "attender_id": "430872000000545001",
            "channel": "1",
            "chat_user_id": "$3403221488924853985"
        },
        "more_visitor_details": {
            "location": {
                "local_timezone": "GMT+0530 (India Standard Time)",
                "longitude": "80.278470",
                "state": "TAMIL NADU",
                "country": "INDIA",
                "city": "CHENNAI",
                "ip": "182.65.170.195",
                "latitude": "13.087840"
            },
            "browser": {
                "flashPlayer_version": "0.0.0",
                "scheme": "https",
                "platform": "Linux x86_64",
                "character_encoding": "UTF-8",
                "cookie_support": "true",
                "language": "en-GB,en;q=0.9",
                "browser_type": "Google Chrome",
                "current_page": "http://www.zylker.com/pricing",
                "java_support": "false",
                "script_version": "1.7",
                "browser_version": "86.0.4240.111",
                "user_agent": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36"
            },
            "system": {
                "color_depth": "24",
                "operating_system": "Linux",
                "screen_resolution": "1848 * 1053"
            },
            "time": {
                "chat_duration": "74141",
                "average_response_time": "0",
                "end_time": "1608281605435",
                "waiting_time": "4385",
                "start_time": "1608281605435",
                "pickup_time": "1608281609820"
            },
            "visitor_info": {
                "phone": "98654343043",
                "email": "james@zylker.com",
                "name": "James"
            },
            "app_data": {
                "business_hours": false,
                "app_name": "zyler-inc",
                "embed_waiting_time": 45,
                "embed_status": "true"
            }
        },
        "tracking_details": {
            "action_message": "Clicked",
            "operating_system": "Linux",
            "source": "1",
            "current_page": "http://www.zylker.com/pricing",
            "visits": "0",
            "triggered_count": "0",
            "chats": "0"
        }
    }
}