Visitor

The visitor object is a map containing the profile information of the website visitor. This will be available inside the messageData map across all scripts inside Zia Skills

The visitor object contains the following properties:

AttributesDescription

name

The name of the visitor.

email

The email address of the visitor accessing the website.

phone

Phone number of the visitor accessing the website.

active_conversation_id

The ID of the conversation.

channel

The conversation initiated channel (Website/Facebook/Instagram/WhatsApp/Mobile App).

browser

Browser used by the visitor on the website.

country

The country of the visitor is visiting your website.

time_zone

The current timezone of the visitor is visiting your website.
languageLanguage code of the visitor detected from browser.
osOperating system used by the visitor.

city

City of the visitor accessing the website.

state

State of the visitor accessing the website.

question

The question asked by the visitor while initiating a chat.

campaign_content

UTM used for testing and content-targeted ads.

campaign_medium

UTM used to identify a medium such as an email or cost-per-click.

campaign_source

UTM used to identify a search engine, newsletter name, or another source.

current_page_url

 URL of the page where the visitor is currently accessing

current_page_title

Title of the visitor's current website page.

landing_page_url

URL of the page where the visitor has landed on the website.

landing_page_title

Title of the website page where the visitor landed.

previous_page_url

URL of the page where the visitor previously accessed.

ip

The IP address of the visitor accessing the website.

lead_score

The Lead score earned by the visitor with the actions performed on the site.

number_of_past_chats

Count on the number of past chats with the visitor.

number_of_past_visits

Count on the number of visits by the visitor to the website.

referer

Source from where the visitor is referred from.

company_name

The company name of the visitor.

company_headquarters

The headquarters visitor's company.

company_employees

The number of employees in the visitor's company.

last_call_attender

The name of the operator who attends the last call of the visitor.

crm_type

Category of the visitor in CRM.

crm_potential

The potential of the visitor in CRM.
last_visit_timeThe time at which the visitor had last visited the website.
custom_infoCustom information about the visitor

Note:

Default/empty values need to be assigned to the params based on the use case using Zia's 'Assign' option.

Use Case:

Copied"visitor": 
{
  "name": "Tricia",
  "email": "tricia@zylker.com",
  "phone": "005678900677",
  "browser": "Apple Safari",
  "country_code": "us",
  "time_zone": "America/Los_Angeles",
  "language": "es",
  "os": "Apple Macintosh",
  "city": "Los angels",
  "state": "California",
  "active_conversation_id": "671017000500550001",
  "question": "Hello, I would like to know my shipping status",
  "channel": "website",
  "campaign_content": "end_sale",
  "campaign_medium": "UTM",
  "campaign_source": "email",
  "current_page_url": "https://www.zylker.com/furnitures/",
  "previous_page_url": "https://www.zylker.com/home/",
  "last_call_attender": "(Operator id)",
  "landing_page_url": "https://www.zylker.com",
  "landing_page_title": "Zylker-Furnitures-Home",
  "number_of_past_visits": "6",
  "number_of_past_chats": "2",
  "lead_score": "200",
  "referer": "https://www.zylker.com",
  "crm_type": "Lead | Contact",
  "company_name": "Zylker inc.",
  "company_employees": "7000",
  "ip": "127.89.077.12",
  "visitid": "234",
"department_id": "606000001830053",
  "uuid": "47324902-6799-4c4f-a53b-29839e39ccc3_3"
  "last_visit_time": "1566472239770"
  "custom_info" : 
     {
         "customer_id" : "1532",
         "tier" : "gold"
      },
  "operation": "chat"
}