eventChannel

This event channel provides the events listed below.

Properties:

Event Keys:

Property	Datatype	Description
eventName	String	Name of the event. List of events listed below.
chatID	String	Id of the chat for which operation is performed (applicable only for chatViewOpened and chatViewClosed event)
triggerName	String	Name of the trigger (applicable only for customTrigger event)
visitorInformation	Map	Visitor Object. List of properties are listed below (applicable only for customTrigger event)

Supported Events:

eventName	Invoked when
supportOpened	The user opens the SDK.
supportClosed	The user closes or comes out of the SDK.
operatorsOnline	Any of the operators are online.
operatorsOffline	All of the operators are offline.
visitorIPBlocked	The visitor's IP is blocked.
chatViewOpened	A chat window is opened
chatViewClosed	a chat window is closed.
customTrigger	Corresponding trigger criteria matches.
botTrigger	a bot has been triggered.
customLauncherVisibility	Show/hide your custom launcher with the triggered boolean value

Visitor Information:

Key	Description
name	Name of the visitor
email	The email address of the visitor
phone	The contact number of the visitor
os	Operating system used by the visitor.
countryCode	Country code of the visitor.
ip	The IP address of the visitor
region	Region of the visitor (APAC/CANADA/EMEA/NA/SA).
city	City(Location) of the visitor.
state	State(Location) of the visitor
numberOfChats	Number of previously closed chats had by the visitor
numberOfVisits	The number of times the visitor has used the app.
noOfDaysVisited	Number of days the visitor has used the app
totalTimeSpent	The total time duration that the visitor had spent on your site(in milliseconds).
firstVisitTime	The first time (Unix time) that the visitor visited your site.
lastVisitTime	The last time (Unix time) that the visitor visited your site.

Syntax

CopiedZohoSalesIQ.eventChannel.listen((event) {
  // your code to handle events
});

Usage

CopiedZohoSalesIQ.eventChannel.listen((event) {
    switch (event["eventName"]) {
        case SIQEvent.supportOpened:
            // your code to handle event
            break;
        case SIQEvent.supportClosed:
            // your code to handle event
            break;
        case SIQEvent.chatviewOpened:
            var chatID = event["chatID"];
            //your code
            break;
        case SIQEvent.chatviewClosed:
            var chatID = event["chatID"];
            //your code
            break;
        case SIQEvent.operatorsOnline:
            // your code to handle event
            break;
        case SIQEvent.operatorsOffline:
            // your code to handle event
            break;
        case SIQEvent.visitorIPBlocked:
            // your code to handle event
            break;
        case SIQEvent.customTrigger:
            // your code to handle event
            break;
        case SIQEvent.botTrigger:
            // your code to handle event
            break;
        case SIQEvent.customLauncherVisibility:
            // your code to handle event
            break;
    }
});