chatEventChannel

This channel holds events related to chat operations.

Events keys:

Property	Datatype	Description
eventName	String	Name of the event. Events are listed below.
chat	Map	Chat details. The keys are listed below
chatAction	Map	Chat Action details. The keys are listed below

Supported Events:

Event Name	Invoked when
chatOpened	a chat is started by the visitor.
chatClosed	a chat ends.
chatAttended	a chat is picked up.
chatMissed	a chat is missed.
chatReopened	a chat is reopened.
chatRatingReceived	a chat is rated by the visitor after the chat is closed.
chatFeedbackReceived	feedback is given for a chat after it is closed.
performChatAction	a chat action is to be executed.
chatQueuePositionChanged	a current queue position changes
chatUnreadCountChanged	the unread count is changed
handleURL	a URL in the chat is clicked

Chat details:

Key	Datatype	Description
id	String	ID of the chat
question	String	The question with which the chat was initiated
attenderName	String	Name of the chat attender
attenderEmail	String	Email of the chat attender
attenderID	String	ID of the chat attender
departmentName	String	Name of the department to which the chat is associated
feedback	String	Feedback provided for the chat
lastMessage	String	Last message in the chat
status	String	The status of the chat
rating	String	Rating given for the chat
unreadCount	int	Unread message count for the chat
isBotAttender	bool	Flag to check if the last chat was attended by a bot
lastMessageSender	String	Name of the last message sender
lastMessageTime	double	Time of the last message in chat
queuePosition	int	Position of the chat in current queue

Chat Action:

Key	Datatype	Description
name	String	Value corresponding to the "name" key used in bot script.
clientActionName	String	Name of the action with which it was registered.
elementID	String	Element ID of card.
label	String	Label value of the button.
actionUUID	String	Unique ID for the action.

Syntax

CopiedZohoSalesIQ.chatEventChannel.listen((event) {
  // your code to handle events
});

Usage

CopiedZohoSalesIQ.chatEventChannel.listen((event) {
    switch (event["eventName"]) {
        case SIQEvent.chatOpened:
            var chatDetails = event["chat"];
            // your code to handle event
            break;
        case SIQEvent.chatClosed:
            var chatDetails = event["chat"];
            // your code to handle event
            break;
        case SIQEvent.chatAttended:
            var chatDetails = event["chat"];
            // your code to handle event
            break;
        case SIQEvent.chatMissed:
            var chatDetails = event["chat"];
            // your code to handle event
            break;
        case SIQEvent.chatReopened:
            var chatDetails = event["chat"];
            // your code to handle event
            break;
        case SIQEvent.chatRatingReceived:
            var chatDetails = event["chat"];
            // your code to handle event
            break;
        case SIQEvent.chatFeedbackReceived:
            var chatDetails = event["chat"];
            // your code to handle event
            break;
        case SIQEvent.chatQueuePositionChange:
            var chatDetails = event["chat"];
            // your code to handle event
            break;
        case SIQEvent.performChatAction:
            var actionDetails = event["chatAction"];
            // your code to handle event
            break;
        case SIQEvent.chatUnreadCountChanged:
            var unreadCount = event["unreadCount"];
            // your code to handle event
            break;
        case SIQEvent.handleURL:
             // your code to handle event
             break;
    }
});