Star Rating

This card helps the visitor get a rating from the stars.

AttributeMandatoryDescriptionValues
typeYesThe type of input to be displayed to the visitorstar-rating
levelNoThe number of stars to be displayed to the visitor3-10
set_conversation_ratingNoTo update the feedback on the Feedback sessionstrue/false

Note:  The ratings will not be updated for the transferred and missed chats. 

Channel compatibility and limitations

   

Facebook Messenger:

  • The card is supported on Facebook. 
  • The users would get the ratings as single select options. They can choose an option to provide the rating. 

Instagram:

  • The card is supported on Instagram. 
  • When using this card, the users would get the ratings as single select options. They can choose an option to provide the rating. 

WhatsApp:

  • The card is supported on WhatsApp. 
  • When using this card, the rating will be given in the list format or single select options.
  • If the rating number equals 3, all ratings will be listed as options.
  • When the rating exceeds 3, all 5 ratings will be displayed in the list format.

Telegram:

  • The card is supported on Telegram. 
  • When using this card, the users would get the ratings as single select options. They can choose an option to provide the rating.  

Output

Web/MobileFacebookInstagramWhatsAppTelegram

Use Case

ScriptsZiaWebhookDialogflowWatsonAzure
Copied{
  "type": "star-rating",
  "level": "5" 
  //Key for updating the rating in feedback section
  "set_conversation_rating":true
}
Copied{
    "data": {
          "type": "star-rating",
          "level": "5" 
          //Key for updating the rating in feedback section
          "set_conversation_rating":true
    }
}
Copied{
  "type": "star-rating",
  "level": "5" 
  //Key for updating the rating in feedback section
  "set_conversation_rating":true
}
Copied{
  "platform": "ZOHOSALESIQ",
  "replies": [
      "Rate the chat session that you had with Zyt"
    ],
  "input": {
    "type": "star-rating",
    "level": "5"
    //Key for updating the rating in feedback section
    "set_conversation_rating":true
  }
}
Copied"user_defined": {
  "zohosalesiq": {
    "replies": [
      "Rate the chat session that you had with Zyt"
    ],
    "input": {
      "type": "star-rating",
      "level": "5"
       //Key for updating the rating in the feedback section
       "set_conversation_rating":true
    }
  }
}
Copied"channelData":{
        "zohosalesiq": {
            "input": {
              "type": "star-rating",
              "level": "5"
              //Key for updating the rating in the feedback section
              "set_conversation_rating":true
            },
            "replies":[{
                "text" : "Zobots",
                "image": "https://www.zoho.com/salesiq-zobot.png"
            },"Please rate the session you had with Zyt"] 
          }
    }