Happiness Rating

This card can be used to obtain the rating from the visitor and update it on the Feedback section in the smiley input format.

AttributesMandatoryDescriptionValues
typeYesThe type of input to be displayed to the visitorhappiness-rating
levelNoIf you would like to handle the smileys using code use the values below:
  • :rating-angry:
  • :rating-sad:
  • :rating-neutral:
  • :rating-happy:
  • :rating-excited:
3 / 5

Note: The ratings will not be updated for the transferred and missed chats. 

Channel compatibility and limitations

  

Facebook Messenger:

  • The card is supported on Facebook. 
  • The users would get the ratings as single select options. They can choose an option to provide the rating. 

Instagram:

  • The card is supported on Instagram. 
  • When using this card, the users would get the ratings as single select options. They can choose an option to provide the rating. 

WhatsApp:

  • The card is supported on WhatsApp. 
  • When using this card, the rating will be given in the list format or single select options.
  • If the rating number equals 3, all ratings will be listed as single select options.
  • When the rating exceeds 3, all 5 ratings will be displayed in the list format. 

 

Output

Web/MobileFacebookInstagramWhatsApp

Sample code

Copied"user_defined": {
  "zohosalesiq": {
    "replies": [
      "Your order is successfully placed, you will be getting an order confirmation mail shortly. Would you mind rating my service ?"
    ],
    "input": {
      "type": "happiness-rating",
      "level": "5"
       //Key for updating the rating in the feedback section
       "set_conversation_rating":true
    }
  }
}