Articles 

This widget helps to display the articles to the visitors along with the text and images.

AttributeMandatoryDescriptionValues
typeYesThe type of input to be displayed to the visitorarticles
articlesyesSpecify the array of article IDs that you would like to display to the visitor"articles":[121212121,1234343434]
descriptionNoSpecify the description for the article you display to the visitors."description":" your description"

Note: If the article ID is not mentioned, the articles will not be displayed.

 

Channel compatibility and limitations

  

Facebook Messenger:

  • The card is supported on Facebook. 
  • A public URL will be used to display the articles.
  • When clicking on the URL, the articles will open by the default browser.

 Instagram:

  • The card is supported on Instagram. 
  • A public URL will be used to display the articles.
  • When clicking on the URL, the articles will open by the default browser.

WhatsApp:

  • The card is supported on WhatsApp. 
  • A public URL will be used to display the articles.
  • When clicking on the URL, the articles will open by the default browser.

Output

Web/MobileFacebookInstagramWhatsApp

Sample code

Copied"user_defined": {
  "zohosalesiq": {
    "replies": [
      {
        "type": "articles",
        "text": "Zylker Store's Terms & Condition :",
        "image": "http://zylker.com/help/common.png",
        "description": "Here is a list of articles",
        "articles": [
          "121212121",
          "123434343",
          "123334678"
        ]
      }
    ]
  }
}