Understand the permissions and responsibilities of an associate inside Zoho SalesIQ.Read more
Learn how to filter visitors on your tracking dashboard and to identify, track down and record the trail of every visitor visiting your website.Read more
Learn how to filter and find hot prospects visiting your website using the Visitor history module that stores the visitor's information along with their actions and behavior.
Answer incoming chats
Learn how to pick up and answer incoming chats from your visitors.Read more
Chats and Connected Visitors
View and manage all of the active chats that are handled by you.Read more
Learn how to draft pre-determined responses to common queries with which you can handle support requests in a jiffy.Read more
Learn how to draft personalized responses to visitor queries using dynamic text.Read more
Learn how to draft and attach content frequently wanted by the customers right on the chat window.Read more
Learn how to do real-time chat language detection and translation in SalesIQRead more
Missed Visitor Log
Access and view requests that are automatically created each time your Zoho SalesIQ misses a visitor’s chat request.Read more
View all visitors' feedbacks by navigating to the Feedback section, improve your performance and enhance your customer support.
View all the information about operator activity, operator attended chats and operator ratings.Read more