SalesIQ uses departments to organize your business operations into specific operators such as sales, marketing, support, etc. Having your business operators categorized in SalesIQ allows your admins and operators to carry out their department-specific operations efficiently.
An example can best explain this, let's assume you run an automobile business; with the help of departments, you can route the support-based chats only to the operators associated with the support department and sales-based chats to the operators in the sales department. You can also use resource mapping to associate the resource to its specific departments. So, a support or troubleshooting article can be shown only to operators in the support department.
Check out our help guide here for the step-by-step process of setting up a department.