Departments
What are departments?
Departments can be used to organize your business operations, such as sales, marketing, and support. Each department can have its own set of resources and operators who are responsible for handling chats and calls. Categorizing your business operations in Zoho SalesIQ enables your admins and operators to efficiently carry out their department-specific operations.
How does having multiple departments benefit my business?
An example can best explain this, let's assume you run an automobile business; with the help of departments, you can route the support-based chats only to the operators associated with the support department and sales-based chats to the operators in the sales department. You can also use resource mapping to associate the resource to its specific departments. So, a support or troubleshooting article can be shown only to operators in the support department.
How do I add new departments to my portal?
Check out our help guide here for the step-by-step process of setting up a department.