What can you do with SalesIQ's free live chat app?
Assist with context
Get relevant details of visitors and customers you're talking to like location, device details, and the pages they viewed to provide relevant, personalized solutions.
Preview text as customers type
See what your customer is typing in real time to get a head start analyzing the problem and be ready with an answer.
Save time with canned responses
Have responses to common queries ready at your fingertips. Save common responses and reply to customers in a click.
Go beyond plain, old text
Visitors and live chat agents can share media files like screenshots, videos, or even voice notes instead of typing out long paragraphs to explain the problem or solution.
Stay updated on your team's performance
Get a daily lowdown on your live chat team's performance, the chat influx, website traffic, and more delivered right to your inbox.
Set realistic customer expectations
While it's not practical for growing businesses to hire agents for 24/7 live chats, unattended chats frustrate customers. Set an offline message when your agents are unavailable, so customers know they'll get responses when you're back online.
Connect your live chat app with major content management systems and ecommerce platforms
Content management systems
The Zoho advantage: An integrated business suite
If you've come to this point, your goal is clear—accelerated business growth! We have just the thing high-growth companies look for: A tightly integrated business suite with your CRM, Desk, Campaigns, Mail, Analytics, and live chat tools synced and working together.Learn more
Hear from our customers
"With Zoho SalesIQ, we are able to interact with our website visitors, understand what they are looking for, and explain how we can assist them. This has helped us create an impact. Kudos to the Zoho SalesIQ team!"
"Many of our customers and shareholders wouldn't be with us if we didn't have SalesIQ. It helped us gain our customers' trust, and we cannot put a price on that contribution."
Free and secure!
With clearly defined role-based user permissions, two-factor authentication, encryption, and audit logs provided to portal administrators upon request, SalesIQ prevents data leaks and ensures only the right people in your organization have access to your data. All your chat transcripts, audio call and screen share recordings, file attachments, and third-party integration tokens are encrypted at rest.
Furthermore, Zoho SalesIQ is GDPR and HIPAA compliant.
Live chat software that scales with you
Every business faces growing pains, but we can assure you that live chat or customer engagement wouldn't be one.
Though Zoho SalesIQ offers feature-rich free live chat for websites and mobile apps, it's not limited to just that.Explore all our live chat features
Frequently asked questions?
Why do businesses need live chat software?
Prospects and customers are used to immediate assistance and expect it with every business interaction. Live chat is the quickest and most convenient way for visitors to reach you with minimal response and resolution times.
A live chat software is also an essential lead capture machine. It gives you first-hand knowledge of prospects' and customers' needs and preferences, and even boosts conversions of prospects to paying customers.
How do you benefit from our free live chat app?
With live chat on your website or mobile app, your customers can contact you at the exact time they need help or have a concern, therefore, preventing cart abandonment. Another benefit of having live chat on your website or app is, it makes you more approachable in the minds of customers and reduces their risk perception.
With live chat, you can handle dissatisfied or angry customers in a private medium without them causing an unintended blow to your brand. It also reduces support call volumes which, in turn, reduces your overall costs. Time savers like canned responses and preview text visibility improve agent efficiency and reduce fatigue.
While live chats' main benefits are related to improved customer experiences, they can also help with website analytics. By using a live chat on your website, you'll be able to identify pages with bottlenecks and ambiguities and fix them quickly.
To top it all, daily live chat reports help you improve your live chat operation and prepare better for the chat volume you get.
Is Zoho SalesIQ's free live chat software secure?
Yes, all your data in SalesIQ (chat transcripts, audio call and screen share recordings, file attachments, and third-party integration tokens) are encrypted at rest to prevent data leaks.
To comply with HIPAA, audit logs of all ePHI (electronic protected health information) will be provided to portal administrators upon request. SalesIQ is also GDPR compliant and helps you comply with GDPR.
You can also enable two-factor authentication and set role-based user permissions to ensure only the right people in your organization have access to your customer data.