Cookies Documentation

About our cookie policy

At Zoho SalesIQ, we use cookies to collect and analyze the visitor's data when they land on the website. This helps us provide the best user experience to the visitors on the website. Here, we will discuss what cookies we add to the site, what visitor metrics we track, for what purpose. 

What is a cookie?

A cookie is a small text file that is stored on the visitor's computer or other internet-connected devices to identify your browser, provide analytics, remember information about your visitors, such as their language preferences. Learn more

Why does Zoho SalesIQ use cookies?

The cookies set by Zoho SalesIQ vary based on the functionality it provides. SalesIQ uses cookies to provide certain functionality of the chat widgets, such as storing the embed position on the screen, requesting tracking permission using GDPR. These cookies also help you manage the visitor preferences to enhance the experience in the website/app based on their interest and needs. Cookies are also used for analytics and reporting purposes.

Why should JS API (.salesiq.domain()) in SalesIQ be enabled?

Javascript API (.salesiq.domain()) allows you to track the visitor’s data across sub-domains within the same domain. Also, the visitor's chat will be continued across the sub-domains without disconnecting. To know more, Click here.

So, this data can be accessed through SalesIQ JS API and can be used in REST API
Cookie name and detailsTTLPurposeDomainIf JS API (.salesiq.domain())enabled
"zld"+<@lsid@>+"state"5 minsThis cookie stores the minimization and maximization state of an embed on the website.xyz.domain.comdomain.com
"zld"+<@lsid@>+"dragpos"5 minsThis cookie stores the position of the embed on the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_zldp"2 yearsThis cookie identifies the unique visitors for the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_zldt"1 dayThis cookie identifies unique visits for a visitor in the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_siqid"2 yearsThis cookie helps you track users across all domainsxyz.domain.comdomain.com
<@screenname@>+"-"+"_uuid"2 yearsThis cookie provides user id needed in REST API to get the data of the current user.xyz.domain.comdomain.com
isiframeenabled1 dayThis cookie is set when the Live Chat feature is disabled by proactive chats/trigger/JSAPIxyz.domain.comdomain.com
"gdpr_"+<@screenname@>+"__donottrack"1 monthThis cookie stores the GDPR consent from the visitor - enable/disable trackingxyz.domain.comdomain.com
"gdpr_"+<@screenname@>+"_trackingconfig"1 monthThis cookie stores the GDPR consent configured in the SalesIQ portalxyz.domain.comdomain.com
"zld"+<@lsid@>+"Article_"+<@article_id@>1 dayThe cookie stores if an article is liked or not by the visitorxyz.domain.comdomain.com
<@screenname@>+"-"+"mc_cid"1 dayThis cookie tracks Mailchimp details about the visitor via campaign id & member email's unique idxyz.domain.comdomain.com
<@screenname@>+"-"+"mc_eid"1 dayThis cookie tracks Mailchimp details about the visitor via unique id & member email's unique idxyz.domain.comdomain.com
"JSESSIONID"When the browsing session endsThis cookie is generated by servlet containers like Tomcat, and used for session management for HTTP protocolsalesiq.zohopublic.
com
salesiq.zohopublic.
com
"LS_CSRF_TOKEN"When the browsing session endsThis cookie is used for security purposes in order to avoid Cross-Site Request Forgery, (CSRF) for the AJAX calls made by the visitorsalesiq.zohopublic.
com
salesiq.zohopublic.
com
e3de1f7d42(random checksum)When the browsing session endsThis cookie is used for internal load balancing of SalesIQ serverssalesiq.zohopublic.
com
salesiq.zohopublic.
com

Extra Cookies - JS API (.salesiq.domain()) enabled

Cookie nameCookie Domain
"ZLD"+<@lsid@>
TTL: 310 seconds
Purpose: This cookie stores the Live Chat attender details and visitor details
domain.com
"ZLD"+<@lsid@>+"WAITING"
TTL: Embed waiting time
Purpose: This cookie stores the waiting time of the chat time details for a chat
domain.com
"ZLD"+<@lsid@>+"WTIME""
TTL: 120 seconds
Purpose: The cookie stores the remaining waiting time details for a chat
domain.com
"ZLDTRIGGER"+<@lsid@>
TTL: 310 seconds
Purpose: This cookie stores the trigger details when the visitor is contacted
domain.com
<@chatId@>+"_translate"
TTL: 180 seconds
Purpose: This cookie stores if the chat translation is enabled or not
domain.com
<@chatId@>+"_sound"
TTL: 180 seconds
Purpose: This cookie stores if the sound in the Live Chat is muted or not
domain.com
<@avuid@>+"_accesstime"
TTL: 1 day
Purpose: This cookie stores the last fetched conversation's end time
domain.com
"ZLD"+<@lsid@>+"avuid"
TTL: 310 seconds
Purpose: This cookie stores the avuid unique id to denote a visitor
domain.com
"ZSIQ"+<@widgetcode@>+"blocked"
TTL: 30 days
Purpose: This cookie stores information if the IP is blocked or not
domain.com
"ZLDPERSONALIZE"
TTL: 180 seconds
Purpose: This cookie stores the attenderid
domain.com
"ZLD"+<@lsid@>+"tabowner"
TTL: 180 seconds
Purpose: This cookie stores the wms session id
domain.com

Note:

FieldDatatype
<@lsid@>long
<@chatId@>string
<@widgetcode@>string
<@screenname@>string
<@article_id@>long

How can your visitors manage cookies?

Most browsers allow users to control and manage cookies by allowing them to choose their preferences under the Settings or Preferences tab of the respective browsers. However, please note that if your visitors disable the cookies, some features of the SalesIQ chat widget, and tracking may not work as desired and may provide inaccurate results.

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

If you have any queries or need any more information on cookies placed by SalesIQ application, please email us at support@zohosalesiq.com

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